Make the Case for MFA
Need to get your leadership and stakeholders – maybe even yourself – on board with multi-factor authentication (MFA)? Make the case by evaluating the benefits and return on investment that your company, and your customers, get with this extra layer of protection for Salesforce logins.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: all editions |
Salesforce commissioned Forrester Consulting to conduct the Total Economic Impact™ of Multi-Factor Authentication from Salesforce study to help customers understand the benefits of adopting MFA. Use this study to educate your leadership and stakeholders on how MFA can add value to your business’ bottom line. Want a teaser? An organization can achieve up to 164% return on their MFA investment over 3 years, with a payback in less than 6 months!
Here are some benefits of MFA to help with your conversations.
| Data Protection | MFA helps protect your highly valuable Salesforce data by making it more difficult for attackers to compromise user credentials. |
| Customer Security | As a steward for your customers’ data, employing strong security controls like MFA helps reduce the risk of downstream impacts to their businesses. You can provide assurances to customers about your security posture. |
| Security Best Practice | With MFA, you’re aligning to a common industry trend that is globally recognized as a best practice for minimizing security risk. |
| Corporate Responsibility | As your business evolves, you have a responsibility to your customers, shareholders, and employees to protect your products, information, and business. |
| Business Value | Translate IT benefits like “better security” into business value by showing how MFA can improve customer confidence, protect your company’s reputation, avoid site or application downtime, and ward off costs and liability associated with a data breach. |
It’s also valuable to evaluate how MFA can help achieve other business priorities or goals. For example:
| Legal Requirements | Do you have authentication, user security, or data loss requirements that govern your business, your commitments to customers who inherit your security, or your commitments to shareholders? MFA can be an effective way to meet them. |
| Compliance Requirements | Your organization probably operates under some kind of audit structures, many of which include authentication requirements. You probably also have security policies that you must follow, which could be met through MFA. |
| Future and Evolving Requirements | Consider your business objectives in the next 12 months. Are you planning on expanding business to new customer segments or markets that require increased security? Is there a change planned that would benefit from MFA? Also consider your security goals. Does an MFA implementation help you meet any current or emerging enterprise security mandates? MFA is likely a strong mitigation option for emerging risks, or a solution for planned security goals. |
