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Identify Your Users and Manage Access
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            Monitor MFA Usage in Your Salesforce Org

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            Monitor MFA Usage in Your Salesforce Org

            Monitor multi-factor authentication (MFA) usage patterns and metrics to get a good understanding of your users’ experiences. There are several tools for monitoring and reporting on MFA usage patterns in your org. Options include the Lightning Usage App, MFA list views and the Identity Verification Methods report, and an MFA dashboard from Salesforce Labs

            Required Editions

            Available in: both Salesforce Classic and Lightning Experience
            Available in: all editions

            Here are some tips for things to watch for.

            • Check logs and support tickets to track failed login attempts and problems users are having registering verification methods. Also monitor the volume of requests for temporary verification codes.

            • Look for gaps in user training or your onboarding materials that could have resulted in users misconfiguring or misusing verification methods.

            • Monitor and analyze MFA usage patterns. For example, is it taking users an unexpectedly long time to log in or taking multiple tries to log in successfully? If so, can you see patterns that show some verification methods are working better for users than others?

            Lightning Usage App

            Use the Login Metrics tab in the Lightning Usage App to monitor logins in your org. You can track how many users are logging in with your org’s various identity services, including MFA and single sign-on (SSO). For full details, see Monitor Logins with the Lightning Usage App.

            MFA List Views and the Identity Verification Methods Report

            You can use custom list views to see who has registered verification methods for MFA. In addition, the Identity Verification Methods report in Setup monitors and audits your users’ identity verification attempts over the past six months. Use this report to understand how your users are using MFA.

            For full details, see See How Your Users Are Verifying Their Identity and Monitor Identity Verification History.

            MFA Dashboard App from Salesforce Labs

            The Multi-Factor Authentication Dashboard from Salesforce Labs is another option for monitoring and reporting on MFA usage patterns. This app is free of charge. You can download and install the package from Salesforce AppExchange.

            This package includes:

            • MFA view: See who has registered MFA verification methods. You can also see who has generated temporary verification codes, and who has revoked any registered verification methods.

            • Dashboards and reports: Audit MFA verification activities in your org, and track method registration progress.

            After installing the package, select the Dashboards tab in Salesforce. Then open the MFA Dashboard folder and select the MFA Dashboard.

            See Also

             
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