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Passkey Troubleshooting in the Salesforce App

Passkey Troubleshooting in the Salesforce App

Resolve issues with passkeys in the Salesforce app and apps that use Salesforce Mobile SDK.

Required Editions

Setup for the Salesforce mobile app available in: both Salesforce Classic and Lightning Experience
Setup available in Salesforce Classic in: all editions except Database.com
Setup available in Lightning Experience in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions

See PRMFA with Salesforce Mobile App Logins.

Note
Note As of July 2026, the login flow shows the username field first, then prompts for a passkey or password. This change can affect your UI automations for testing mobile logins. For more information, see Prepare for Login Changes.
 
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