Each passkey is either device-bound or available for cross-device use. If you have a
device-bound passkey and use multiple devices to log in, you have two options. Disconnect the
passkey and set up a cross-device passkey, or set up a separate device-bound passkey on each
device.
Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: all editions
User Permissions
Needed
To remove a user’s passkey:
Manage MFA in User Interface
Switch to a Passkey for Cross-Device Use
If you have a device-bound passkey, disconnect it and set up a new passkey for
cross-device use.
To set up a new passkey for cross-device use, see Create a Passkey and follow the steps for one of
these options.
Set Up Synced Passkeys with Password Managers
Create a Passkey on a Physical Security Key
Use a Passkey on Another Device (QR Code Login)
You can use synced passkeys that are stored in password managers. Salesforce also
supports physical security keys, such as YubiKeys or Titan keys. If you have another
device that supports passkeys, such as a phone or tablet, you can use it to log in from
multiple devices.
Set Up Another Device-Bound Passkey
As an alternative to setting up a passkey for cross-device use, set up separate
device-bound passkeys on each device where you log in to Salesforce.
If you log in on multiple devices, complete these steps on each device.
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