Load Salesforce Data into an Omniscript Using an Omnistudio Data Mapper

Add Salesforce data to your Omniscript using a Data Mapper Turbo Action or Data Mapper Extract Action.

1. To get data from Salesforce into Omniscript elements, create a Data Mapper Turbo Extract or Data Mapper Extract. See Omnistudio Data Mappers.
2. Make sure the inputs from the Omniscript match the filter values on the Data Mapper's Extract tab.
   For example, if the Data Mapper has the filter Name LIKE Key, make sure the Omniscript's Data Mapper Turbo Action or Data Mapper Extract Action has an Input Parameter with a Filter Value of Key.
3. For a Data Mapper Turbo Extract, make sure the Response JSON Path in the Omniscript's Data Mapper Turbo Action matches the Data Mapper Turbo Extract's Extract Output Path.
4. Make sure the Data Mapper's output field names match the Name values of Omniscript elements that you want to populate with the data.
   For a Data Mapper Turbo Extract, this direct matching only works for the primary object fields, and you can't change the field names. For a Data Mapper Extract, you can name the Output JSON Path fields so they match the Name values of Omniscript elements.
   For example, if a Data Mapper's output field is named LastName, make sure the Text input element in the Omniscript that it populates is also named LastName.
5. To retrieve related object fields from a Data Mapper Turbo Extract, use the Omniscript element's Default Value property.
   For example, if the Data Mapper Turbo Action is in a Type Ahead block, change the Default Value to something like %Step1:TypeAhead1-Block:Account:Name%.
   

   Note To avoid overwriting JSON nodes for related object fields, make sure that the output JSON nodes of Data Mapper Extract and Data Mapper Turbo Extract and the Name values of Omniscript elements do not match.