Salesforce Platform Cookies
The Salesforce Platform uses cookies to improve functionality and accelerate processing times. By saving a user’s settings, cookies can enhance the user’s experience and the Salesforce Platform’s performance.
Required Editions
| Available in: all editions |
Salesforce doesn’t currently provide functionality for end-user cookie consent management. The platform is compatible with many existing third-party solutions. We recommend that you work with your internal IT teams or consult your implementation partners to identify the right solution for your organization’s needs.
Cookies are divided into required, functional, and marketing. Functional cookies include preferences and statistics.
- Required: Strictly necessary to browse the website and to use its features.
- Functional: Preferences: Used by the website to remember choices made previously. Language settings are an example of a preference type cookie.
- Functional: Statistics: Used to collect information about how a website is used, including links clicked and which pages users visited.
- Marketing: Used to track online activity for a more personalized experience, including relevant advertisement.
Note The Salesforce Platform can run without the use of functional cookies, but doing so can
reduce functionality. The impact on functionality depends on the purpose of the blocked
cookie.
This table describes the Salesforce Platform cookies collected by Salesforce.
| Cookie Name | Duration | Cookie Type | Description |
|---|---|---|---|
__Host-ERIC_PROD-<random number>
|
1 Minute | Required | Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app. |
_ga
|
2 Years | Functional: Statistics | A third-party cookie that’s used if the site admin chooses to track site users with a Google Analytics tracking ID. |
{UserId}_KMPage
|
1 Day | Functional: Preferences | In Salesforce Classic, used to read the last user selection for Find in View, Article Language, {DataCategory}, and Validation Status in Article Management. |
{UserId}_KnowledgePageDispatcher
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the user selection to determine whether to show Articles or My Drafts view in Knowledge. |
{UserId}_KnowledgePageFilter{DataCategory}
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the data category filter in Knowledge. |
{UserId}_KnowledgePageFilterArticleArticleType
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the article type filter for Articles view in Knowledge. |
{UserId}_KnowledgePageFilterArticlePublishStatus
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the publish status filter for Articles view in Knowledge. |
{UserId}_KnowledgePageFilterArticleValidationStatus
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the validation status filter for Articles view in Knowledge. |
{UserId}_KnowledgePageFilterLanguage
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the language filter in Knowledge. |
{UserId}_KnowledgePageFilterMyDraftArticleType
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the article type filter for My Drafts view in Knowledge. |
{UserId}_KnowledgePageFilterMyDraftPublishStatus
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the publish status filter for My Drafts view in Knowledge. |
{UserId}_KnowledgePageFilterMyDraftValidationStatus
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the validation status filter for My Drafts view in Knowledge. |
{UserId}_KnowledgePageSortFieldArticle
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for Sort by for the Articles view in Knowledge. |
{UserId}_KnowledgePageSortFieldMyDraft
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for Sort by for the My Drafts view in Knowledge. |
{UserId}_spring_KmMlAnyoneDraftArticlesList
|
1 Day | Required | In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management. |
{UserId}_spring_KmMlArchivedArticlesList
|
1 Day | Required | In Salesforce Classic, used to configure layout properties for Archived Articles in Article Management. |
{UserId}_spring_KmMlMyDraftArticlesList
|
1 Day | Required | In Salesforce Classic, used to configure layout properties for Draft Articles assigned to Me in Article Management. |
{UserId}_spring_KmMlMyDraftTranslationsList
|
1 Day | Required | In Salesforce Classic, used to configure layout properties for Draft Translations in Article Management. |
{UserId}_spring_KmMlPublishedArticlesList
|
1 Day | Required | In Salesforce Classic, used to configure layout properties for Published Articles in Article Management. |
{UserId}_spring_KmMlPublishedTranslationsList
|
1 Day | Required | In Salesforce Classic, used to configure layout properties for Published Translations in Article Management. |
<namespace>_sid
|
Session | Required | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
52609e00b7ee307e
|
Session | Required | Browser Fingerprint cookie. Used to detect session security problems. |
79eb100099b9a8bf
|
Session | Required | Browser Fingerprint trigger cookie. Used to detect session security problems. |
activeView
|
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the Articles or Translations tab in Article Management. |
apex__EmailAddress
|
1 Year | Required | Caches contact IDs associated with email addresses. |
auraBrokenDefGraph
|
1 Week | Functional: Statistics | Used to track when a Lightning page has malformed HTML. |
autocomplete
|
60 Days | Functional: Preferences | Determines if the login page remembers the user’s username. |
BAYEAX_BROWSER
|
Expired on Creation | Required | Identify a unique browser subscribed to CometD streaming channels. |
BrowserId
|
1 Year | Required | Used for security protections. Rendered on a subset of Salesforce domains, including .salesforce.com, .force.com, and the domains for Salesforce login pages, Lightning pages, and Experience Cloud sites. |
calViewState
|
Session | Functional: Statistics | Sets the inline calendar date state in Salesforce Classic (current week selected). |
caPanelState
|
Session | Functional: Preferences | Saves the open, closed, and height percent states of the calendar panel. |
clientSrc
|
Session | Required | Used for security protections. |
CookieConsent
|
1 Year | Required | Used to apply end-user cookie consent preferences. |
CookieConsentPolicy
|
1 Year | Required | Used to apply end-user cookie consent preferences set by our client-side utility. |
cookieSettingVerified
|
Session | Required | Used to create a popup message telling users that cookies are required. |
cordovaVersion
|
Session | Required | Used for internal diagnostics with mobile applications. |
cqcid
|
1 Year | Functional: Statistics | Used to track a guest shopper’s browsing activity. |
csssid
|
Session | Required | Used to establish a request context in the correct tenant org. |
csssid_Client
|
Session | Required | Enables user switching. |
devOverrideCsrfToken
|
Session | Required | CSRF Token. |
disco
|
Session | Required | Tracks the last user login and active session for bypassing login. For example, OAuth immediate flow. |
FedAuth
|
Session | Required | For the SharePoint connector, used to authenticate to the top-level site in SharePoint. |
force-proxy-stream
|
3 Hours | Required | Ensures that client requests hit the same proxy hosts and are more likely to retrieve content from the cache. |
force-stream
|
180 Minutes | Required | Used to redirect server requests for sticky sessions. |
gTalkCollapsed
|
1 Year | Required | Controls whether the sidebar in Salesforce Classic is open for a user. |
guest_uuid_essential_<15-char SiteID>
|
1 Year | Required | Provides a unique ID for guest users in Salesforce Sites. Expires 1 year after the user’s last visit to the site. |
hideDevelopmentTools
|
Session | Functional: Preferences | Used to determine whether to show the developer tools. |
hideFilesWarningModal
|
50 Years | Functional: Preferences | Stores the user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn’t continually shown after the user acknowledges this action. |
hideIdentityDialog
|
1 Year | Functional: Preferences | Hides the dialog box that informs that the current user is logged out when switching to another user. |
idccsrf
|
Session | Required | Tracks CrossSiteRequestForgery validation for certain single
sign-on (SSO) flows. |
ideaToggle
|
Session | Functional: Preferences | Show the Ideas list view or the Feed list view. |
inst
|
Session | Required | Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update. |
iotcontextsplashdisable
|
10 Years | Functional: Preferences | For the IoT product, stores user preference of whether to show the Context Splash popup. |
language
|
Session | Required | Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly. |
lastlist
|
Session | Required | Used to store the cookie name for the last list URL. |
liveagent_invite_rejected_
|
Session | Functional: Statistics | Instructs Live Agent not to reissue an invitation on the same domain. Deletion of this cookie degrades the customer’s experience because they can get repeated invitations. |
liveagent_sid
|
Session | Required | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
lloopch_loid
|
1 Year | Required | Determines whether to send the user to a specific portal login or an app login. |
login
|
60 Days | Functional: Preferences | If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app. |
loginURL |
Session | Functional: Preferences | Stores the start page for orgs where users don't log in via login.salesforce.com or test.salesforce.com. |
oinfo
|
3 Months | Functional: Statistics | Tracks the last logged in org. |
pc-unit
|
1 Year | Functional: Preferences | Sets a preference for displaying platform cache units to either MB or KB. |
PreferredLanguage
|
1 Year | Functional: Preferences | Stores the user language preference for language detection and localized user experience. |
promptTestMod
|
30 Days | Required | Stores whether test mode is in effect. This cookie is read-only. |
redirectionWarning
|
1 Year | Functional: Preferences | Enables the customer to store URLs that are exempt from setting a redirect warning interstitial page on an allowlist. |
rememberUn |
60 Days | Functional: Preferences | Indicates whether a user selected the Remember me checkbox when logging in, which saves their username. |
RRetURL
|
Session | Required | Used with Log in As to restore the original state. |
RRetURL2
|
Session | Required | The return URL to redirect to when logging out of a session. |
RSID
|
Session | Required | Session ID and login as session ID. In this case, the cookies are copied to the response and cause the target URL to rebuild appropriately in a proxy situation. The cookies aren’t created, examined, or modified. |
rsid2 |
Session | Required | When an admin logs in as an internal user, and the internal user then logs in as a portal user, this cookie stores the encrypted session ID of the internal user. |
schgtclose
|
0 | Functional: Statistics | Deprecated feature, not used. |
SetupDomainProbePassed
|
Session | Required | Salesforce moves all Setup pages to the *.salesforce-setup.com domain in Winter ’25. This cookie is required to ensure that the server properly handles loading Setup on the correct domain. |
sfdc_lv2
|
1 Year | Required | Stores device activation details for users. If the cookie isn’t set or it expires, users must verify their identity the next time that they log in. Identity verification requires a verification method such as SMS, an authenticator app, or a security key. |
sfdc-stream
|
3 hours | Required | Used to properly route server requests within Salesforce infrastructure for sticky sessions. |
showNewBuilderWarningMessage
|
100 years | Functional: Preferences | Used to show or hide a warning message for the new dashboard builder. |
sid
|
Session | Required | The Session ID used to authenticate Lightning Platform Soap-API and Rest-API data connections for the current user. |
sid_Client
|
Session | Required | Used to detect and prevent session tampering. |
sidebarPinned
|
10 Years | Required | Controls the state of the Salesforce Classic sidebar. |
ssostartpage
|
1 Year | Required | Identifies the Identity Provider (IdP) location for single sign-on (SSO). Certain service provider initiated SSO requests can fail without this cookie. |
SUCSP
|
Session | Required | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Customer Success Portal (CSP) user. |
SUPRM
|
Session | Required | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Partner Relationship Management (PRM) portal user. |
t
|
Expired on Creation | Functional: Statistics | Used to avoid duplicate access checks. |
useStandbyUrl
|
Not Set | Required | Controls how quickly to set the standby URL when loading the softphone. |
waveUserPrefFinderLeftNav
|
100 Years | Functional: Preferences | Preference for left navigation UI in CRM Analytics. |
waveUserPrefFinderListView
|
100 Years | Functional: Preferences | Preference for displaying list views in CRM Analytics. |
webact
|
1 Year | Functional: Statistics | Used to collect metrics per page view for personalization. |
WelcomePanel
|
1 Day | Functional: Preferences | Stores Salesforce preferences. |
Did this article solve your issue?
Let us know so we can improve!
