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User Behavior & Adoption Analytics

User Behavior & Adoption Analytics

This analytic dashboard provides deep insight into how users are engaging with an application, which features they use most, where they get stuck, providing valuable data for driving adoption and refining training.

Required Editions

Available in: Salesforce Classic (not available in all orgs), and Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions.
Requires Salesforce Shield or Salesforce Event Monitoring add-on subscriptions.

The following analytic dashboard is available to users:

  • User Activity & Journeys: This dashboard helps to understand user behavior. See the most-used apps and objects, and visually track the paths users take within an app to better understand how they use them. User Activity & Journeys Dashboard
 
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