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Set Up and Maintain Your Salesforce Organization
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            API Anomaly

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            API Anomaly

            An anomaly is any user activity that is sufficiently different from the historical activity of the same user. We use the metadata in Salesforce Core application logs about API generation and surrounding activities to build a baseline model of the historical activity. We then compare any new API generation activity against this baseline to determine if the new activity is sufficiently different to be called an anomaly. We don't look at the actual data that a user interacts with— we look at how the user interacts with the data.

            Required Editions

            Available in both Salesforce Classic (not available in all orgs) and Lightning Experience.

            Available in: Enterprise, Unlimited, and Developer Editions

            Requires Salesforce Shield or Salesforce Event Monitoring add-on subscriptions.
            • Training and Inference Steps
              Similar to other machine learning or statistical models, our detection model has a familiar two-step process: a training step and an inference or detection step. As a customer, you don't perform either of these steps—Salesforce performs them for you. You only review the detection events generated by our detection mode and take further action if necessary.
            • Investigate API Request Anomalies
              It's often necessary to further investigate an API request anomaly to either determine if a data breach occurred or to rule it out as benign.
            • Best Practices for Investigating API Request Anomalies
              Keep these tips and best practices in mind when you investigate unusual user behavior. Find the information you require to make a well-informed evaluation of your data’s safety.
            • API Request Anomaly Detection Examples
              Here are several examples that illustrate how you can investigate anomalous API request events thoroughly.
             
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