Mobile Device Tracking gives you greater control over your data security. You can track
and monitor which mobile devices access your Salesforce org. You can revoke access from lost and
stolen devices. And you can build processes and policies to define how devices access your org,
such as requiring an approval request from the device before authorizing a login.
Required Editions
Available in: Enterprise, Performance, Unlimited, and
Developer Editions
User Permissions Needed
To view user devices that access Salesforce:
View Devices
To edit user devices:
Manage Devices
Note Device Management was beta in Spring ’20 and Summer ’20. Mobile Device Tracking, its
replacement, became generally available in Winter ’21. It has significant differences from
Device Management. To use Mobile Device Tracking, contact Salesforce Customer Support.
Mobile Device Tracking can be used with devices attempting to log in to your org using a mobile
Salesforce app. Mobile Device Tracking doesn’t work with logins through browsers.
Note Mobile device tracking, including the Mobile Publisher mysalesforce app, isn’t
supported.
Configure Mobile Device Tracking with API or Apex calls. You can access the UserDevice and
UserDeviceApplication sObjects using API and Apex calls, but there isn’t a native UI for viewing
and managing devices. Instead, use Visualforce with Mobile Device Tracking to create a basic UI
for viewing and managing devices.
Manage Device Access with Mobile Device Tracking You can manage which devices access your Salesforce data. Store a mobile device’s unique identifier, then you can approve or revoke that device’s access.
Create Custom Reports for Mobile Device Tracking Using custom report types, you can create custom reports for Mobile Device Management statistics, such as how many active and revoked devices your Salesforce org has.
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