Disconnect Identity Verification Methods that are Lost, Replaced, or Not Working (Salesforce Orgs)

When addressing multi-factor authentication (MFA) access issues, there are situations where a Salesforce admin must disconnect a user’s current verification method from their Salesforce account. This step is necessary if a user has lost their method, or has acquired a replacement method that they want to use instead of their current one. If a user’s method stops working, disconnecting it allows the user to re-register the method and restore its connection to their account. It’s also a good practice to disconnect all of a user’s verification methods if they leave your company.