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            Encrypt Data in Chatter

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            Encrypt Data in Chatter

            Enabling Shield Platform Encryption for Chatter adds an extra layer of security to the information that users share in Chatter. You can encrypt data at rest in feed posts and comments, questions and answers, link names and URLs, poll questions and choices, and content from your custom rich publisher apps.

            Required Editions

            Available as an add-on subscription in: Enterprise, Performance, and Unlimited Editions. Requires purchasing Salesforce Shield. Available in Developer Edition at no charge for orgs created in Summer ’15 and later.
            Available in both Salesforce Classic and Lightning Experience.
            User Permissions Needed
            To view setup: View Setup and Configuration
            To encrypt fields: Customize Application
            Note
            Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to Setup | Chatter Settings and selecting Enable. For details, see Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26.

            We recommend that you test Encryption for Chatter in a dedicated Sandbox environment before enabling it in production.

            Unlike encryption for custom and standard fields, enabling encryption for Chatter encrypts all eligible Chatter fields.

            1. Make sure that your org has an active encryption key. If you’re not sure, check with your administrator.
            2. From Setup, in the Quick Find box, enter Encryption Settings, and then select Encryption Settings.
            3. In the Advanced Encryption Settings section, turn on Encrypt Chatter.

            The automatic Shield Platform Encryption validation service checks for settings that could block encryption. If the service finds potential problems, it sends you an email with suggestions for fixing the problems.

            After you activate encryption for Chatter, new data that you enter into Chatter gets encrypted. To encrypt historic Chatter data, contact Salesforce Customer Support to request the background encryption service.

            When you edit or update an encrypted Chatter field, the field’s revision history is also encrypted. For example, if you update a post, the old version of the post remains encrypted.

            If you enabled Encryption for Chatter in Spring ’17 and you want to access the most up-to-date features, deselect Encrypt Chatter and then reselect Encrypt Chatter.

            Note
            Note This page is about Shield Platform Encryption, not Classic Encryption. What's the difference?

            See Also

             
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