Enabling Shield Platform Encryption for Chatter adds an extra layer of security to the
information that users share in Chatter. You can encrypt data at rest in feed posts and comments,
questions and answers, link names and URLs, poll questions and choices, and content from your
custom rich publisher apps.
Required Editions
Available as an add-on subscription in: Enterprise, Performance, and
Unlimited Editions. Requires purchasing Salesforce Shield. Available in
Developer Edition at no charge for orgs created in Summer ’15 and later.
Available in both Salesforce Classic and Lightning Experience.
User Permissions Needed
To view setup:
View Setup and Configuration
To encrypt fields:
Customize Application
Note Beginning in Summer ’26, Chatter is turned off by default in
all new orgs. For any features in these orgs that require access to Chatter functionality or
the Chatter APIs, turn on Chatter by going to Setup | Chatter Settings and selecting Enable. For details, see Chatter Is Turned Off by Default in New
Orgs Beginning in Summer ’26.
We recommend that you test Encryption for Chatter in a dedicated Sandbox environment before
enabling it in production.
Unlike encryption for custom and standard fields, enabling encryption for Chatter encrypts all
eligible Chatter fields.
Make sure that your org has an active encryption key. If you’re not sure, check with your
administrator.
From Setup, in the Quick Find box, enter Encryption Settings, and
then select Encryption Settings.
In the Advanced Encryption Settings section, turn on Encrypt
Chatter.
The automatic Shield Platform Encryption validation service checks for settings that could
block encryption. If the service finds potential problems, it sends you an email with suggestions
for fixing the problems.
After you activate encryption for Chatter, new data that you enter into Chatter gets
encrypted. To encrypt historic Chatter data, contact Salesforce Customer Support to request the
background encryption service.
When you edit or update an encrypted Chatter field, the field’s revision history is also
encrypted. For example, if you update a post, the old version of the post remains encrypted.
If you enabled Encryption for Chatter in Spring ’17 and you want to access the most up-to-date
features, deselect Encrypt Chatter and then reselect Encrypt
Chatter.
Note This page is about Shield Platform Encryption,
not Classic Encryption. What's the difference?
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
