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            Which Salesforce Apps Don’t Support Shield Platform Encryption?

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            Which Salesforce Apps Don’t Support Shield Platform Encryption?

            Some Salesforce features work as expected when you work with data that’s encrypted with Shield Platform Encryption. Others don’t. When FLE is used in addition to Database Encryption. Standard Shield Platform Encryption limitations apply.

            Required Editions

            Available in both Salesforce Classic (not available in all orgs) and Lightning Experience.
            Available in: Enterprise, Performance, and Unlimited Editions with the Salesforce Shield or Shield Platform Encryption licenses.
            Available for free in Developer Edition.
            Note
            Note This page is about Shield Platform Encryption, not Classic Encryption. What's the difference?

            These apps don’t support data encrypted with Shield Platform Encryption.

            • Connect Offline
            • Commerce Cloud (Salesforce B2B Commerce version 4.10 and later is supported)
            • Einstein Recommendation Engine in Marketing Cloud Engagement (includes Einstein Recommendations, Einstein Web Recommendations, and Einstein Email Recommendations)
            • Salesforce Einstein (includes Einstein Search, Sales Cloud Einstein, Einstein Discovery, Einstein Builders, and Einstein Vision and Language)
            • Heroku (but Heroku Connect does support encrypted data)
            • Marketing Cloud - Engagement (but Marketing Cloud Next, Marketing Cloud Advanced/Growth and Marketing Cloud Connect do support Shield Platform Encryption)
            • Sales productivity features that require data to be stored using a public cloud provider
            • Social Customer Service
            • Tableau CRM (But Platform Encryption for Data 360 does support Tableau Next)
            • Thunder
            • Quip
            • Salesforce Billing

            These apps and features don’t support Database Encryption.

            • Commerce Cloud
            • Quip
            • MuleSoft
            • Tableau CRM
            • Heroku
            • Background encryption service for data that’s encrypted with Database Encryption
            • Export and destroy actions for Database Encryption keys
            • On demand or self-service data re-encryption to sync to the latest Database Encryption keys
            • BYOK with opt-out of key derivation
            • Shield Cache-Only Key Service
            • External Key Management (EKM)
            • Real-Time Event Monitoring integration for the Database Encryption key lifecycle

            Legacy portals (customer, self-service, and partner) don’t support data encrypted with Shield Platform Encryption or Database Encryption. If legacy portals are active, Shield Platform Encryption can’t be enabled.

             
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