When you turn off Field-Level Encryption, Salesforce mass-decrypts the associated field values automatically. Any functionality that was limited or unavailable due to encryption gets restored.
| Available in both Salesforce Classic (not available in all orgs) and Lightning Experience. |
| Available in: Enterprise, Performance, and Unlimited Editions with the Salesforce Shield or Shield Platform Encryption licenses. |
| Available for free in Developer Edition. |
| User Permissions Needed | |
|---|---|
| To view setup: | View Setup and Configuration |
| To encrypt files: | Customize Application |
After you submit a request to turn off Field-Level Encryption for a field, Salesforce executes the decryption process in the background. You’re notified via email when the process completes, or if errors prevent certain field values from being decrypted.
Decryption errors are most common for fields included in standard or custom indexes, as well as fields that use case-insensitive deterministic encryption. If some field values aren’t decrypted, or if you lose access to certain field data after decryption, contact Salesforce Customer Support for assistance.
Automatic decryption takes longer when you disable encryption on fields encrypted with a key that’s been archived.
Long text area and rich text area field types can’t be automatically decrypted. If you decrypt data encrypted with a destroyed key, that data can’t be mass-decrypted.
To turn off encryption for a field:
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