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Platform Integration User
The Platform Integration User, sometimes called the System User, is an internal, API-only user that integrates features across Salesforce. This user allows Salesforce applications to securely access data on different properties.
Certain features request permission to access your data when you enable them. In some cases, you can view and edit a feature’s permission sets. After you approve access, the feature communicates with different properties behind the scenes via the Platform Integration User.
The Platform Integration User is built into every Salesforce org. You can’t create or manage it. By default, the user has no access to your data. The user can only access data with your explicit approval as part of feature enablement.
Some admins notice that the Platform Integration User or System User appears in the Created By, Last Modified By, or Owner fields on certain records or in audit fields in Salesforce. This behavior is a normal and expected part of org maintenance. Many internal applications use the Platform Integration User to run background business processes.
Here are some examples of when the Platform Integration User appears in audit fields.
- A case is created by the Einstein bot
- Einstein writes prediction data to records it’s evaluating
- Data is synchronized using Salesforce Integration Cloud
In some cases, the Platform Integration User appears as a hyperlink. You can access the user’s Chatter profile via the link, but you can’t view the detailed user record. Salesforce users don’t have permission to view or edit the Platform Integration User.
Be careful not to confuse this Salesforce created and managed system user with any integration user in your org. An integration user is a unique user created and managed by a Salesforce admin. Integration users are required for authentication and accessing external integrations with a Salesforce org. We recommend that all integration users be assigned the Salesforce Integration user license. This license restricts users dedicated to system-to-system integrations to API-only access.
