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Identify Your Users and Manage Access
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            Generate a Temporary Verification Code for MFA Logins to Salesforce Orgs

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            Generate a Temporary Verification Code for MFA Logins to Salesforce Orgs

            If a user forgets or loses the identity verification method that they use for multi-factor authentication (MFA), generate a temporary verification code so they can log in while you sort out the issue. You can control how long codes are valid, up to 24 hours. A user can log in multiple times with their code until it expires. Temporary verification codes are valid for MFA only. They can’t be used for device activation, when a user must verify their identity because they’re logging in from an unrecognized browser or app.

            Required Editions

            Available in: both Salesforce Classic and Lightning Experience
            Available in: all editions
            User Permissions Needed
            To generate a temporary verification code: Manage Multi-Factor Authentication in User Interface
            1. From Setup, enter Users in the Quick Find box, then select Users.
            2. Select the name of the user who needs a temporary verification code.
              You can’t generate a code for an inactive user.
            3. Find Temporary Verification Code, then select Generate.
              If you don’t already have a session with a high-assurance security level, Salesforce prompts you to verify your identity.
            4. Set a code expiration time from 1 to 24 hours, then select Generate Code.
            5. Give the code to your user.
            6. Select Done.
              Note
              Note After selecting Done, you can’t return to view the code again, nor is the code displayed anywhere in the user interface.

            Keep these considerations in mind when issuing temporary verification codes.

            • A user can log in with the same code as often as needed until the code expires.

            • Each user can have only one temporary verification code at a time.

            • If a user forgets or loses a code before it expires, you can manually expire the old code and generate a new one.

            • You can generate up to six codes per hour for each user.

            See Also

             
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