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Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Secure Your Salesforce Org
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            Enable Salesforce to Send Email

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            3. Secure Your Salesforce Org

            Enable Salesforce to Send Email

            Before Salesforce can send email on behalf of your users, domain-level and user-level verification is required. Salesforce admins verify the domains that you own, and users verify their email and return email addresses.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: all editions except Database.com
            User Permissions Needed
            To edit users: Manage Internal Users
            To manage DKIM keys, configure email deliverability, or configure authorized email domains: Customize Application
            To modify authorized email domains: Email Administration
            • Requirements to Send Email from Salesforce
              To protect your org and brand, Salesforce requires domain-level and user-level email verification. To send email from Salesforce with your email domain, verify ownership of your email-sending domains.
            • Considerations for Sending Email from Salesforce
              Review the recommended method for verifying your email-sending domains and considerations if you use a single email-sending domain in multiple orgs. Allowlist a Salesforce-owned email domain, and understand why email address verification is important to your security.
            • Identify Your Email-Sending Domains
              Use email logs to see which domains your org has sent email from in the last 7 days. Then, to make sure that every sending domain is verified, cross-check the list against your DKIM keys and authorized email domains.
            • Determine How to Verify Your Email-Sending Domains
              To send email from Salesforce on domains that you own, verification is required for each of your email-sending domains. Determine the best method to verify your email domains: DomainKeys Identified Mail (DKIM), authorized email domains, or both options.
            • Check the Verification Status of an Email-Sending Domain
              Salesforce requires both domain-level and user-level verification to send email. View the verification status of a domain that you own on the Deliverability Setup page.
            • Get a List of Your Verified Email-Sending Domains
              To identify your verified email-sending domains, use Salesforce Object Query Language (SOQL) and Tooling API. Query your DomainKeys Identified Mail (DKIM) keys and your authorized email domains.
            • Send Email for Users with Unverified Domains
              Enable Salesforce to send email for users with email domains that you can't verify, such as Experience Cloud site users, Salesforce Sites users, consultants, and users with public email addresses like yahoo.com or icloud.com. With this option, the user's display name and reply-to address remain unchanged, but the From address uses an organization-wide email address of your choice.

            See Also

             
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