Set Up Enhanced Conversation Recommendations

By default, Setup with Agentforce conversation recommendations are personalized using your Setup Audit Trail and your Setup agent conversations. To improve your recommendations in searches and agent conversations, turn on Enhanced Conversation Recommendations. This feature collects your page views, CRUDs (create, read, update, and delete actions), and other runtime data, and then exports your insight to Data 360 and the personalization layer to improve Setup agent recommendations.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions

User Permissions Needed
To use Setup with Agentforce:	View permissions information.

Follow these steps to turn on Enhanced Conversation Recommendations.

1. From Setup, in the Quick Find box, enter and then select Setup with Agentforce.
2. Make sure Setup with Agentforce is turned on.
3. Enable Enhanced Conversation Recommendations.
4. Finally, assign the Collect User Engagement Data for Insight Calculation user permission to admins and users who should get enhanced Agentforce recommendations in Setup with Agentforce. Agentforce bases these recommendations on their collected engagement data and insights.

Important This feature may consume Data 360 credits. For more information, see Usage Types Consumed by Setup with Agentforce.