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Start Selling Online
Sell directly to individual shoppers and provide a personalized online shopping experience with the Commerce app for Starter and Pro Suite. Create secure payment links that direct your customers to a Pay Now page where they can choose which payment method to use.
Required Editions
| Available in: Lightning Experience |
| Available in: Starter and Pro Suite Editions. |
Engage Shoppers and Boost Sales
Drive sales and growth with a direct-to-consumer (D2C) online shopping experience that represents your brand, engages shoppers, and delivers tailored interactions that reinforce customer loyalty.
Commerce Store for Starter and Pro Suite empowers brands to build stronger, more personalized relationships with their customers. Take advantage of store templates to quickly create and customize your D2C online store. Use standard Lightning functionality to set up checkout and payment and to configure store settings. Define customer experiences, including search, carts, and checkouts. Import commerce data for accounts, products, price books, and entitlements by using a CSV file.
The Commerce app in Starter and Pro Suite offers D2C businesses best-in-class ecommerce tools that help merchants develop, operate, and manage ecommerce stores.
Get Paid Faster
Pay Now is a single-link payment solution that makes collecting payment a simple, easy transaction. With Pay Now, when an opportunity closes, you can generate secure payment links for customers from the Sales Opportunity page.
Accept payments with PayPal, Venmo, and direct debit methods such as ACH, BECS, and BACS. Pay Now provides a hassle-free payment experience. Just send a link and get paid.
Take payers to a Pay Now Checkout page that you can customize with your brand. Monitor all your payment links in the Payment Links workspace. Gain valuable insights into the health and performance of your Pay Now transactions with pre-built reports and dashboards.
Know Where to Go in the Commerce App
Here’s a list of tabs and subtabs in the Commerce app for Starter and Pro Suite. Know where to go in your new workspace to complete common tasks.
| use this tab... | ...to get this work done |
|---|---|
Store | Home |
Access Store Setup Assistant and recommended actions to build and configure your D2C store. |
Store | Merchandising |
Set up and manage products, categories, and pricing. |
Store | Customers |
Create and manage customer accounts and buyer groups. |
Store | Promotions |
Create and manage promotions. |
Store | Orders |
View order summaries. |
Store | Insights |
View reports and dashboards for your D2C and Pay Now stores. Manage and analyze performance data to find out how your stores are doing. |
Store | Settings |
Access comprehensive settings for your store, checkout configuration, product variation, and search. |
Store | Website Design |
Create and design the pages in your store. |
Store | Content Manager |
Create, organize, and manage the digital content for your store by using the Content Management System (CMS) workspace. |
Pay Now | Home |
Set up and manage Pay Now, secure payment links, and payment methods you accept. |
Pay Now | Payment Links |
Create and manage secure payment links for your customers. |
Pay Now | Merchant Accounts |
Create and manage merchant accounts. |
Manage Your Store Quickly and Easily from the Store Home Page
Quickly access your D2C store home with the store switcher dropdown. The store home view enables you to access the tasks necessary to set up and configure your online store.
View your store as it appears to customers (1). Access store setup assistant and recommended actions to build and configure your store (2). View reports and dashboards for your store (3). Access the features and settings to configure and manage your store (4).
Find Out How Well Your Stores Are Performing
Keep an eye on customer engagement and the performance of your D2C and Pay Now stores with comprehensive analytic dashboards and reports. Track key metrics such as order trends, customer growth, and the impact of promotions on order volume.
Dashboards offer a powerful display of your data around a common theme. Salesforce Starter and Pro Suite provide a number of commerce-related dashboards to get you started. You can find all available dashboards from the Store tab.
The data behind the visuals in the dashboards is driven by reports. To see the detailed data driving each chart in the dashboard, drill into those reports by using the links in each dashboard component.
