Loading
Prepare for Email to Become the Default Login ExperienceRead More
Intermittent freezing when using using certain browser versionsRead More
Set Up and Maintain Your Salesforce Organization
Manage Renewals

You are here:

  1. Salesforce Help
  2. Docs
  3. Set Up and Maintain Your Salesforce Organization

Manage Renewals

When your annual contract reaches 90 days before its renewal date, it’s indicated on the Contracts and contract details pages. You can confirm the renewal, request changes, or choose not to renew. We can’t accommodate cancellation requests until it’s time to renew.

Required Editions

Available in: Salesforce Classic and Lightning Experience
Available in: Starter, Pro Suite, Professional, Enterprise, Performance, and Unlimited Editions
User Permissions Needed
To use the Your Account app: Manage Billing or the Manage Subscriptions in Your Account: Identity User permission set

View the time remaining on your contract using the Salesforce Contracts page.

Subscription days left for your contract

When you view the contract details, a renewal status pane appears near the top of the Salesforce Contract page. Save time and avoid interruption by reviewing your contract, requesting any changes, and confirming the automatic renewal.

Renewal status pane within the Salesforce Contract
Note
Note Renewal management is unavailable in some cases. For help with your contract, check in with your Renewal Manager.
  1. Launch the Your Account app.
  2. Click Go to Contracts.
  3. Select the contract that you want to review or update.
  4. For an annual subscription, click Manage Renewal. Don't see the Manage Renewal button? It’ll be there when your contract is within 90 days of renewal.
Manage Renewal page that lets you review and confirm your contract, contact your Renewal Manager, or cancel renewal
  • To confirm your annual renewal, click Confirm Renewal.
  • To request changes to your annual renewal, click Contact Us to submit a request to your Renewal Manager.
  • To cancel an annual contract, click Don’t Renew.

After you select an action, confirm that you’re authorized to cancel, modify, and renew the contract to proceed.

If you have a monthly Starter subscription and you want to turn off automatic renewal, click Log Case on the Salesforce Contract page. Select the Renewals option.

For Starter subscriptions, use the Log Case button to turn off automatical renewal
 
Loading
Salesforce Help | Article