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Salesforce Support Global Contact Numbers and Languages

Knowledge Article Number 000001000
Description Salesforce Global Support Organization can be reached via phone, using the numbers listed below.

Premier support callers (including Premier Partners) will be prompted to enter their Premier Support passcode in order to access the service.

NOTE:  Please always call support if all or most of your users are not able to access Salesforce!
Resolution
 
 

Americas

Contact Salesforce (Select Options on IVR based on help needed)1-800-NOSOFTWARE
Standard Support Direct Dial*1-415-901-7010 
Premier Support Toll Free1-866-614-7375
Premier Marketing Cloud number1-866-767-0701
Standard Marketing Cloud number1-866-558-9823
Premier Social Marketing Cloud number1-888-672-3426

*(Standard AMER hours 8am - 8pm EST for Severity 1 issues)

 

EMEA

Standard Support Direct Dial (English)*#+353-1-440-3503
Premier Support Toll (English)+353-1-440-3590
Premier Marketing Cloud Support44 (0) 2072918560
Standard Marketing Cloud Support44 (0) 2072918550
Premier Social Marketing Cloud number08-082346739

*(Standard EMEA hours 8am - 6pm GMT for Severity 1 issues)
 

Americas/EMEA Premier Support Toll-Free Numbers

CountryToll Free Number in EnglishToll Free Number in other language (if applicable)
America Latina001-866-614-7375001-415-536-4606Spanish
Argentina0800-44426311866-450-8123Spanish
Austria00-800-404540450800-2952829 *German
Belgium00-800 404540450800-76981 *French
Brazil0800-891-18871866-420-0778Portuguese
Brazil (for Marketing Cloud)55 (11) 2110-3186N/A 
Canada/USA(see above for Americas Support)877-282-1987 *French
Chile1230-020-55641866-450-8123 
Colombia01-800-518-41491866-450-8123 
Denmark80-886867N/A 
Finland0-800-1-14378N/A 
France00-800-404540450800-918476 *French
France (for Marketing Cloud)+33 1828857570805-080105 * 
Germany800-404540450-800-000-4435 * 
Germany (for Marketing Cloud)0800-1830847 ext. 82600N/A 
Greece00-800-40454045N/A 
Ireland00-800-40454045N/A 
Israel1-80-9216278N/A 
Italy00-800-40454045800-987258 * 
Luxembourg00-800-40454045N/A 
Mexico001-86645081231866-450-8123Spanish
Netherlands00-800-404540458000201224 *Dutch
Netherlands Antilles001-8669246142N/A 
Norway800-12363N/A 
Portugal00-800-404540458008-55236 
Russia8-10-8002-4414011N/A 
South Africa00-800-40454045N/A 
Spain00-800-40454045900-971430 *Spanish
Sweden0200882570N/A 
Switzerland00-800-40454045
 
800000010 *German
0800-555918 *French
UAE800-035703814N/A 
UK00-800-4045404508003768325English
UK (for Marketing Cloud)808-101-7081207-291-8560 (local)English

NOTE: for 0800 numbers you have to add the country code first
*NOTE: International Toll Free numbers may not be supported by your local telecom provider. Should you experience this issue, please use a landline or the alternate local Toll free or Direct Dial numbers listed.

*NOTE: Non English European languages (Spanish, French, German, Italian, Dutch) are available during business hours (8AM-6PM GMT) and Non English Latin American Languages (Spanish, Portuguese) are available during business hours (8AM- 8PM EST)
NOTE: Marketing Cloud Non English European languages (French, German) are available during business hours 3AM - 12PM EST Monday through Friday. Marketing Cloud Spanish support is available 8AM - 5PM EST daily.
NOTE: Local language support is provided on a best effort basis during business hours; English language support is always available 24/7.

 

Asia Pacific

Premier and Standard Support Direct Dial+65 6302 5700
Premier Marketing Cloud Support61 (0) 02-8067-1551
Standard Marketing Cloud Support61 (0) 02-8067-1550
Marketing Cloud and Social Support (Australia Dial)1-800-894-866

(Standard APAC hours 8 am - 8 pm Sydney time)
Standard Support is for Severity 1 issues
Language APAC hours 10 am-7pm Sydney time * Mandarin, Korean and Cantonese language support available.
 

Asia Pacific Premier and Standard Support Country Toll-Free

CountryToll-Free Number
Australia1-800-789-984
Australia (for Marketing Cloud)Premier: 1-800-203-823          
Standard: 1-800-078-188
China National4001-201224
Hong Kong (Mandarin upon request)800-967-655
India000800-001-6000
Korea00308-13-1566
Malaysia1-800-813-698
New Zealand0-800-45-0064
North China (Cantonese upon request)10-800-712-1782
South China (Cantonese upon request)10-800-120-1782
Singapore800-1301-448
Taiwan (Cantonese upon request)00801-14-8701
Thailand001-800-12-0666329

Standard APAC, EMEA, and Japanese languages are also available during their regional business hours. 
Standard Support APAC toll-free numbers are only accessible within those countries.


Japan

Standard Support Toll-Free Direct Dial0066-33-812476
Standard Support Toll Direct Dial03-4222-0222
Premier Support Toll-Free Direct Dial0120-733-251
0066-33-812474
Marketing Cloud +81 0066-33-813482

NOTE:
1) Support language is in Japanese only (Please call other Support Numbers available for Support in English).
2) Standard Support Number is for Sev1 issues only.
3) Marketing Cloud support is available 9 am - 6 pm Tokyo Time
 

Standard Support Hours for Japan
Mon - Fri9 am - 5 pm ( Tokyo Time)
 
Premier Support Hours for Japan
Mon - Fri9 am - 6 pm ( Tokyo Time)
Emergency24/7 


 
 




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