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Why can't I deactivate a system administrator?

Knowledge Article Number 000003585

When attempting to deactivate a user (typically a system admin), you may receive an error message stating the following:

"You cannot disable the Web to Lead Default Creator".

Resolution NOTE: There is now the option to "Freeze" the user record. This will allow you to temporarily suspend a user account that requires more work to deactivate. See this documentation for more - Freezing User Accounts

To make adjustments, navigate to:
Setup | Customize | Leads | Web to Lead.  

Change the Default Web Creator to the new user.

Then return to the user record to deactivate the system admin (uncheck the ACTIVE box).


Please note that when encountering the error, a link will be provided directly to the location in which the change can be made to remove the designation. Currently the links might not all work from within Lightning Experience, please switch to Classic at that time

NOTE: There may be other error messages such as the following:



  • Web-to-Lead Default Creator
  • Lead Process
  • Assignment Rules
  • Auto Response Rules


  • Update Reminders
  • Big Deal Alert


  • Auto Response Rules
  • Assignment Rules
  • Support Settings
  • Default Case Creator
  • Automated Case Owner

Workflows and Approvals

  • User in the Criteria
  • Does the Field Update, update to the Username
  • Task Assigned to the User
  • Email Sent to the User
  • In an Approval Process/Approver/Delegated Approver
  • Default Workflow User

Related Topic: How to Change System Administrators

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