Email to Case - Setting disabled to create Tasks, however why is a Task still getting created?
|Knowledge Article Number||000060507|
Even though the Routing Address settings for Tasks is disabled (so no Tasks are created for each inbound email message), a Task is still created with each email appended to the Case.
Setup | Customize | Cases | Email to Case | 'Routing Address Name'
Typically, this behavior will occur if the Routing Address is still in a 'Pending' state and has not completed the verification process.
This can be confirmed under the 'Verification' column in the list view of Routing Addresses.