Salesforce for Outlook sync freezes or does not complete
|Knowledge Article Number||000116760|
If the sync gets stuck on 0% it means SFO is unable to reach your Outlook data file but if starts spinning and gets stuck on a different number such as 33% or 45% then most probably one or more of your records in Salesforce or Outlook, depending on your sync direction, are corrupted and you need to move it out of the sync folder or delete it
If your company's internal IT department doesn't allow disabling the User Account Control (UAC) in Windows Vista, Windows 7, Windows 8, 8.1 and Windows 10 this could cause our Salesforce for Outlook plug-in to fail during the sync process or get stuck on a percentage during the sync
- Whitelisting this location isn't always necessary because every User has full access to their own AppData folder. It becomes necessary when security is set to prevent a User from running applications.
- This article may not apply to you if you have the SFO version 2.5 thru 2.7 or have installed SFO version 2.8 and later using the Me Only option. If so, please contact your internal System Administrator or IT department for more help.
The first step to resolving this issue is to review the Salesforce for Outlook unable to Communicate
If you're still unable to sync or you continue to see the issue, you can set the Salesforce for Outlook plug-in to run with the highest privileges. This will override the Windows Vista, Windows 7, Windows 8, 8.x, and Windows 10 UAC settings. Keep in mind this only works for SFO v2.4.x and older and 2.8 and later with the Everyone who logs in to this computer - Review more information on SFO 2.8 Installation changes
|SFO with highest priv.docx||454KB|