Buddy Media - ConversationBuddy - Best Practices for Contacting Customer Support
|Knowledge Article Number||000181203|
|Description||Before submitting a case to Salesforce Marketing Cloud Customer Support for help, refer to the below templates to make sure you are including all the details required for them to assist you. If excluded, Support will reach out to ask for this information so this can save time and help them to resolve your issue faster.|
You can reach Support by emailing firstname.lastname@example.org or if a critical issue, contact our toll free number (1-888-672-3426).
With all cases submitted to Support, please make sure you include the following: