"Failed. There was a problem sending your message" in Social Customer Service
|Knowledge Article Number||000211801|
The message "Failed. There was a problem sending your message" is returned when you send a Twitter Direct Message (DM) using Social Customer Service.
Common reasons you'll receive this error message
You're trying to DM someone who does not follow you - In order to send a direct message, you must follow the person you're trying to DM and they must also follow you. Find more information at Twitter Help Center: About Direct Messages.
Your Social Customer Service credentials (username and password) have timed out - To reauthorize your Radian6/Social Studio credentials in your Salesforce Organization:
1. Click Setup
2. Go to Build | Customize | Social Apps Integrations | Social Customer Management | Settings.
3. Under "Radian6 credentials," enter your Radian6/Social Studio username and password.
The Twitter account you're using to send the DM has an expired connection and needs to be reconnected - Review information on how to Reconnect a Social Account.