Why do users get the "Failed: Not approved for access" error message?
|Knowledge Article Number||000212208|
|Description||After entering credentials and attempting to login to Salesforce, the API user is denied access to the application and is typically accompanied by a Login History Status of "Failed: Not approved for access".|
This issue is caused when a Connected App is created but the API user is not authorized to access. Follow these steps to resolve this:Navigate to the Connected App Detail (Setup | Manage Apps | Connected Apps) for the appropriate Connected App, and under the OAuth policies section, Permitted Users is (most likely) set to "Admin approved users are pre-authorized".
1. To allow access to this app for a particular group of users:
- Leverage "Manage Profiles" and the Profiles related list to authorize access to the appropriate Salesforce profiles (and associated users).
- Alternatively, Leverage Permission Sets and the Permission Sets related list to authorize access at a more granular level.
2. To allow access to this App for all users: