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Can I use wildcards and operators for searches?

Knowledge Article Number 000230635
Description Wildcards and operators are available, with limitations, to use when you enter your search term. However, the search engine is optimized to return relevant results, so in most cases, you won’t need to use operators or wildcards.

Wildcard Usage:

  • Use * to find items that match zero or more characters at the middle or end of your search term.

  • Use ?  to find items that match only one character at the middle or end of your search term.


Limitations for Wildcards:

  • The more focused your wildcard search, the faster the search results are returned, and the more likely the results will reflect your intention. For example, to search for all occurrences of the word prospect (or prospects, the plural form), it is more efficient to specify prospect* in the search string than to specify a less restrictive wildcard search (such as prosp*) that could return extraneous matches (such as prosperity).
  • You can't search for a ? or * in a search phrase that is enclosed in quotation marks or when exact phrase is selected in the search scope because they function as wildcards. For example, "my wo?d" matches my wood and my word.
  • We don’t support leading wildcards at the start of a search term.[ with the exception of standard lookups]

Operator Usage:

  • Use AND to find items that match all of the search terms.

  • Use AND NOT to find items that don't contain the search term.

  • Use OR to find items with at least one of the search terms.

  • Use parentheses to group search terms together. Grouped search terms are evaluated before other search terms in your string.

  • Use quotation marks to find items that match all of the search terms in the order entered.

  • When you combine multiple operators in a search string, they are evaluated in this order: parentheses; AND or AND NOT from right to left; and OR.

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