Best Practices: Marketing Cloud - migrating from Engagement Console to Social Studio Engage
|Knowledge Article Number||000232447|
For Radian6 Engagement Console users, Social Studio brings together the Radian6 Analysis Dashboard and Engagement Console into a single web product. Benefits include:
To help you plan your overall move to Social Studio, also refer to this knowledge article.
Note: if you are using the legacy Radian6 for Salesforce AppExchange package, you will need to remove this integration, and refer to the Social Customer Service integration documentation.
Before you begin using Social Studio Engage, ensure your Super User has:
Once complete, users can login to Social Studio:
Social Studio Engage retains the following Engagement Console workflow fields as Post Attributes, visible on the Post Inspector Info tab:
**Note: Social Studio Engage does not include visibility to the Radian6 Engagement Console Source Tag field. A new Author Labels field has been created in Social Studio. To assist with the transition, please contact Marketing Cloud Support to request a one-time migration of your Radian6 Source Tags to the new Social Studio Author Labels.