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Salesforce In-App Spell Checker Feature Retirement

Knowledge Article Number 000232552

1. What is the change and when is it happening?

With Summer ’16*, the Salesforce in-app Spell Checker service will no longer be available and customers are encouraged to use browser-based spell checking instead. This Salesforce feature provides spell checking functionality for text areas within Salesforce Classic, including:

  • Sales Cloud: Body field for Notes, Comments for Tasks and Events 
  • Service Cloud: Description field for Cases and Solutions
  • Email

* Currently targeted for June, 2016; date subject to change

NOTE: There is no impact to Lightning Experience as the spell checker functionality is only supported in Salesforce Classic. 


2. Why are we retiring this product?

Removal of the spell checker functionality is a part of our effort to follow best practices for spell checking and modernize the Salesforce app experience. 


3. What do you recommend?

We encourage customers to enable browser-based spell checking and begin utilizing browser-based spell checking as an alternative. 

Customers should note the following:

  • Browser-based spell checking can be used to do spell checking within the fields outlined above as long as this browser feature is not disabled. 
  • All browsers that Salesforce supports contain built-in spell checking except IE9. NOTE: Microsoft has stopped supporting IE9 as of January 12, 2016
  • Browser-based spell checking still does not work for select Salesforce features, such as:
  • Some standard rich text areas
  • Chatter desktop
  • Inline editing for updating case information (only works in "edit" mode)
  • Browser-based spell checking may lack the following:
  • Thesaurus
  • Custom dictionaries


4. Where can I find additional information?

For any additional questions, reach out to Customer Support by opening a case via your Help & Training portal.

For an overview of our philosophy on retiring functionality, please click here.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available.


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