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Cloud Scheduler to begin phased retirement with Winter ‘17

Knowledge Article Number 000240195

1. What is the change and when is it planned to happen?

With the Winter ‘17 release*, Salesforce will begin the phased retirement of Cloud Scheduler, a calendaring feature in Salesforce Classic for requesting meetings and finding mutually convenient times to meet. In phase one, Cloud Scheduler will be unavailable for new orgs created after the Winter ‘17 release. In phase two, existing users can continue to use Cloud Scheduler until the Winter ‘18 release**, when Cloud Scheduler will be completely disabled.

* Currently targeted for October 2016; date subject to change. 

** Currently targeted for October 2017; date subject to change. 


2. What will happen after the Winter ‘17 and Winter ‘18 releases?


With Winter ‘17

The Cloud Scheduler feature will be unavailable for new orgs created after the Winter ‘17 release.

NOTE: Beginning with the Winter ‘17 release, if you remove the “New Meeting Request” button from Setup | Customize | Activities | Cloud Scheduler or Setup | Customize | Activities | Activity Settings | Show Requested Meetings in the Calendar Section on the Home Tab , you will be unable to add it back.

With Winter ‘18

The Cloud Scheduler feature will no longer be available to existing users of this feature after the Winter ‘18 release. Links to existing meetings proposed will include a message which indicates that the feature is no longer available and that meeting invite recipients should contact the meeting organizer.  Additionally, no new meetings can be proposed. 


3. What is the replacement and what are the key differences between the legacy product and the replacement?

Customers can choose to transition their users to third-party alternatives such as Microsoft Exchange or Google Calendar. These solutions currently only support internal calendar sharing within one company.  They do not support external calendar sharing, where users can find open meeting times based on calendars for users outside the company. 

Examples of similar solutions to optimize scheduling with external attendees include:  


4. What action do customers need to take? What will happen if the action is not taken? Customers need to transition their users from Cloud Scheduler to an alternative solution, as this feature will be disabled after the Winter ‘18 release. See the answer to “2. What will happen after the Winter ‘17 and Winter ‘18 releases?” to for details on the user experience after the feature is disabled. 


5. Why are we retiring this product or feature?

Salesforce is focusing its development efforts on other user productivity capabilities to improve the overall user experience. 


6. Where can I get more information?

Join the Salesforce Productivity Success Community Group to participate in discussions about productivity features.

For additional questions, open a case with Support via the Help & Training portal. 

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