Cloud Scheduler Retirement

What changed?

Salesforce retired Cloud Scheduler with the Winter '17 release, a calendaring feature in Salesforce Classic for requesting meetings and finding mutually convenient times to meet. 

What happened after the Winter ‘17 and Winter ‘18 releases?

With Winter ‘17, the Cloud Scheduler feature was unavailable for new orgs created after the Winter ‘17 release.

NOTE: Beginning with the Winter ‘17 release, if you remove the “New Meeting Request” button from Setup | Customize | Activities | Cloud Scheduler or Setup | Customize | Activities | Activity Settings | Show Requested Meetings in the Calendar Section on the Home Tab, you will be unable to add it back.

With Winter ‘18, the Cloud Scheduler feature is no longer available to existing users of this feature after the Winter ‘18 release. Links to existing meetings proposed will include a message which indicates that the feature is no longer available and that meeting invite recipients should contact the meeting organizer.  Additionally, no new meetings can be proposed. 

What was the replacement, and what were the key differences between the legacy product and the replacement?

You can transition your users to third-party alternatives such as Microsoft Exchange or Google Calendar. These solutions currently only support internal calendar sharing within one company.  They don't support external calendar sharing, where users can find open meeting times based on calendars for users outside the company. 

Examples of similar solutions to optimize scheduling with external attendees include:  

• Sumo Scheduler
• ScheduleOnce
• Agendize
• Jifflenow
• TimeTrade Scheduler

What action did I need to take? 

You need to transition your users from Cloud Scheduler to an alternative solution, as this feature will be disabled after the Winter ‘18 release. See the answer to “2. What will happen after the Winter ‘17 and Winter ‘18 releases?” for details on the user experience after the feature is disabled. 

Why have we retired this product or feature?

Salesforce is focusing its development efforts on other user productivity capabilities to improve the overall user experience. 

Where can I get more information?

Join the Salesforce Productivity Success Community Group to participate in discussions about productivity features.

If you have more questions, open a case with support via Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.