Create Order list view associated to a Queue
|Knowledge Article Number||000240942|
|Description||When we create Queues for Case, Lead or any Custom objects, list view is created by default in that corresponding object Tab, but in the case of Order object it is not created by default.|
|Resolution||The workaround for this is to manually create a list view by going to the Order Object Tab and fill in the following details in 'Step 2. Specify filter Criteria'.
a. Select 'All Orders'
b. Filter by Additional Fields
- Field: Owner Alias
- Operator: equals
- Value: "XXXX" (Your Queue name)
This list view will show the Order records that are assigned to the Queue. The same applies to all Objects where list view is not created by default for Queues.