Chatter Messenger Retirement

What changed?

Salesforce retired Chatter Messenger on March 30, 2018. You are no longer able to use the feature, and Salesforce will not provide any support for it. 

What happened after the End of Life date?

Salesforce will no longer provide technical support, bug fixes, or enhancements for issues with Chatter Messenger On March 30, 2018.

Furthermore, the feature will retire, and users will experience the following:

• Chatter Messenger will become unavailable for Salesforce admins to enable again, as the enablement will be removed from Setup and Chat Settings.
• The chat client (Chat Now icon) will no longer be available when users login, and for users already logged in, such users will not be able to send any messages, and the chat client will disappear when users navigate to another page.
• End-users will not be able to use Chatter Messenger
• End-users will not be able to access past data from Chatter Messenger

What action did customers need to take? What happens if the action is not taken?

Customers using Chatter Messenger will need to identify and transition their users to the alternative before March 30, 2018, to minimize the disruption to the use of this functionality.

Failure to do so will result in the inability of users to continue with the use of instant chatting functionality from their Salesforce environment when Chatter Messenger was retired on March 30, 2018.

Why have we retired this product?

Salesforce is focusing its development efforts on other user productivity experiences to improve the overall user experiences.

What did you recommend? 

We encouraged you to migrate to Skype for Salesforce, which integrates Salesforce and Skype for Business®, so your sales and service reps can send and receive instant messages and see colleagues’ availability without leaving Salesforce. If Notes is enabled in your org, reps can also save IM chats as notes and attach them to Salesforce records. Skype for Salesforce is available only if your business has a Microsoft Office 365® Enterprise plan that includes Skype for Business Online, or a Skype for Business Online license.

Admins may also review and evaluate available Partner solutions on the AppExchange.

If you have more questions, open a case with support via Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.