Inbound Email Snapshots

Take a snapshot of inbound email messages so you can more easily troubleshoot inbound email errors.

Available in: Lightning Experience and Salesforce Classic

Available in: All Editions except for Database.com

What Are Inbound Email Snapshots?
Inbound email snapshots capture a copy of inbound email messages, helping you diagnose issues with email services such as Email to Salesforce, Email-to-Case, and Apex email services.
Considerations for Using Inbound Email Snapshots
Consider these tips when using inbound email snapshots.
Request an Inbound Email Snapshot
Request a snapshot so you can troubleshoot inbound email issues.
Access Inbound Email Snapshots
Access your snapshots to troubleshoot inbound email issues.
View an Inbound Email Snapshot
Download and view snapshots to troubleshoot inbound email errors.

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