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Files redirect to storage.pardot.com URLs

Publish Date: Sep 30, 2025
Description
When clicking on an Account Engagement PDF URL, it will no longer redirect to storage.pardot.com. All other file URLs will redirect from https://go.yourcompany.com/image.png to storage.pardot.com.  PDF files on a mobile device will also redirect to storage.pardot.com.
Resolution
This is expected behavior. Account Engagement hosts files in a 3rd-party location, and so URLs for files redirect from your tracker domain to the storage's URL location, which is storage.pardot.com.  The only files that will show your tracker domain are for PDFs not on a mobile device.  There currently isn't a way to mask or change the URL storage.pardot.com for all other file types.
Knowledge Article Number

000383444

 
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Salesforce Help | Article