Updating your AgentExchange Listing

Steps to Update Company Contact Information

Log in to the Salesforce Partner Community.
Click Publishing to launch the Partner Console.
Click Company Info (available on the Partner Console > Home > Overview page).
Enter your Customer Support Email Address (This is the email customers will use to contact you regarding your AgentExchange listings).
Save your changes. Updates will be reflected on all your public listings.

Important Note

If you update the Business Contact field during the "Fill in the Basics" stage of a listing in the Partner Console, this information will not appear on the public listing. To ensure your contact details are displayed, follow the steps above in the Partner Console Home page.

For additional tips and insights on managing your information effectively, refer to the AgentExchange Partner Console Guide.

Frequently Asked Questions

Why do I see a competitor’s listing on AgentExchange when I search for my company?

AgentExchange search results are driven by a machine learning algorithm that suggests solutions users often consider together. If users searching for your solution frequently explore or purchase a competitor’s solution, it creates a positive association in the algorithm.

For more details on the factors influencing AgentExchange search results. check out:

Q: How do I add Terms and Conditions to my AgentExchange listing?

A: To add terms and conditions to your AgentExchange listing, follow these steps:
1. Log in to the Partner Community: Ensure you are logged in to your Salesforce Partner Community account.
2. Navigate to the Publishing Console: Go to the AgentExchange Publishing Console.
3. Edit Your Listing: Find your listing and click on the "Edit" button.
4. Add Terms and Conditions: In the listing editor, look for the .Terms and Conditions. field under the Add Details section.
5. Save and Publish: After adding your terms and conditions, save your changes and publish your listing.

Q: How do I update the Company Name on my listing?

1. Log in to the Salesforce Partner Community.
2. Click Publishing to launch the Partner Console.
3. Click Company Info (available on the Partner Console > Home > Overview page).
4. Edit the company name field with the new name.

Q: How to update product information listed on the Salesforce AgentExchange?

To update product information listed on the Salesforce AgentExchange by a partner organization, you can follow these steps:

Access the Partner Community: Log in to the Salesforce Partner Community.
Navigate to AgentExchange Publishing Console: Go to the AgentExchange Publishing Console where you can manage your listings.
Edit Your Listing: Select the product listing you want to update and click on the "Edit" button.
Update Information: Make the necessary changes to your product information, such as descriptions, images, and other relevant details.
Save and Submit: After making the updates, save your changes and submit them for review.

Q: I need a REST API token to enable my solution for REST API calls

A: Please refer to this article: Accessing REST API in Group and Professional Editions.

Q: How to Request an API Token for my Solution?

A: An API token is required for an AgentExchange solution to authenticate and authorize API requests. You can request an API token for your managed package after it passes the AgentExchange security review.

Log in to Salesforce Help with the username that you used to register for the Salesforce Partner Community.
Click ?, and then click Log a Case for Help.
Fill in the required details.
1. For Subject, enter API Token Request.
2. For Description, mention that you’re a Salesforce partner and that you’re requesting an API token for your AgentExchange solution.
3. When you're prompted to select a product, click Pick a different product / topic.
4. For Product, select Partner Programs & Benefits.
5. For Topic, select ISV Technology Request.
6. Enter the ID of your Dev Hub or packaging org.
7. Select an instance type and severity level.
Click Create a Case.

Q: How can my package support multiple editions?

A: Please refer to this article: Designing Your App to Support Multiple Editions.