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Feature Degradation | Agentforce Voice Read More

Work.com Workplace Command Center Retirement

Publish Date: May 17, 2026
Description

Salesforce is retiring the Work.com Workplace Command Center product family. Existing subscriptions are honored until each customer's Order End Date. After that date, access to Work.com Workplace Command Center is removed and all associated customer data is deleted in accordance with Salesforce Trust and Compliance Documentation.

The following products are included in this retirement:

 

Product Name
Workplace Command Center
Workplace Command Center (Add-On)
Employee Survey Response Pack 
Workplace Command Center-only


What does this change mean for me? 

After your subscription expires, you can no longer access Work.com Workplace Command Center. All associated customer data is deleted after your contract ends in accordance with Salesforce Trust and Compliance Documentation.


What action should I take? 

Salesforce recommends retrieving your Work.com Workplace Command Center data at least 90 days before the Order End Date of your Work.com Workplace Command Center.

If you have more questions, refer to Salesforce Help. To view all current and past retirements, see Salesforce Product & Feature Retirements.

To read about the Salesforce approach to retirements, read our Product & Feature Retirement Philosophy.

Resolution

This article explains the retirement of Work.com Workplace Command Center and the steps customers must take before their Order End Date to preserve their data.

Step 1: Identify Your Order End Date

Locate the Order End Date for your Work.com Workplace Command Center subscription in your Salesforce contract or by contacting your Account Executive.

Step 2: Export Your Data

Export all Work.com Workplace Command Center data at least 90 days before your Order End Date. Data is permanently deleted after the contract ends.

Step 3: Confirm Data Deletion Policy

Review the Salesforce Trust and Compliance Documentation for the full data deletion timeline that applies after subscription end.

Knowledge Article Number

000391089

 
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Salesforce Help | Article