Einstein Account Insights Retirement

Salesforce is retiring Einstein Account Insights on November 14, 2023. We recommend using Einstein Relationship Insights to automate account and contact research, visualize relationship networks, and connect with critical decision-makers faster.

We’re retiring Einstein Account Insights because Salesforce is focusing development on Einstein Relationship Insights in the future.

What does this change mean for me? 

After November 14, 2023, Einstein Account Insights will no longer be available.

What action can I take? 

We recommend setting up Einstein Relationship Insights so you can take advantage of the new features and enhancements. Contact your Account Executive and refer to the article for more details. 

What happens if I don’t take action?

To continue driving your user's success on Salesforce, we recommend you implement Einstein Relationship Insights. After November 14, 2023, Einstein Account Insights will stop appearing in the component. 

How do I identify affected users?

Users assigned with the Sales Cloud Einstein user permission set.

If you have more questions, open a case with support via Salesforce Help. To view all current and past retirements, see Salesforce Product & Feature Retirements.

To read about the Salesforce approach to retirements, read our Product & Feature Retirement Philosophy.