Service Catalog: Flows Unattached from Catalog Items After Summer '23 Release

Step 1: Identify Affected Flows Using Developer Console Tooling API

1. Open the Developer Console.
2. Create and execute the following query using the Tooling API:
   SELECT ID, FlowID, MasterLabel FROM SvcCatalogItemDef
3. The IDs listed under FlowID represent the flows that need to be reviewed and adjusted.

Step 2: Retrieve Metadata Using Workbench App Extension

Workbench is a free, open-source tool for interacting with Salesforce metadata and data. Use version 0.0.3.0 with the bench icon (not the box icon).

1. Open Workbench App Extension for Salesforce (version 0.0.3.0 with the bench icon).
2. In the navigation menu, select the Metadata tab.
3. Under the Retrieve tab, select Metadata groups.
4. For input, use the following values:
    - SvcCatalogItemDef
    - SvcCatalogFullfillmentFlow
    - Flow
   After each input on the first line, enter an asterisk (*) on the second line — this is required by the Workbench metadata retrieval format.
5. Select the checkbox for Single Package.
6. Click Retrieve.
7. Once retrieval is complete, click Download to download the metadata file.

Step 3: Re-associate Flows with Catalog Items

1. Extract the downloaded file and navigate to the Flows folder.
2. Locate files with names similar to:
   item_1667473648485_SalesforceRequest.flow
3. Open the file in a text editor and locate the <flowName> tag.
    - Example: Xplor_Salesforce Request
4. In Salesforce, navigate to the Service Catalog.
5. Edit the relevant catalog item and add the corresponding automation (flow) identified from the file.
6. After adding the flow:
    - In Sandbox UI, click Replacement Fulfillment once to enable the Save button.
    - Save the record and activate it.