Elevate Retirement

Updated February 12, 2025

Salesforce has retired the Elevate family of products. For more information on this past decision, please see this post in our Trailblazer Community detailing the news. This affects Elevate Advanced Edition, Elevate Power of Us Editions, and all Add-ons. As part of this product retirement, we retired the product on February 11, 2025.

Why is Salesforce retiring the Elevate family of products?

As part of Salesforce’s annual product review process, we make hard decisions about product investments and prioritize innovation across our portfolio to drive the most significant impact for nonprofit customers. As we evaluated the current and future Elevate roadmap, it became clear that we could not have delivered the payment vision we desired with our available resources. Rather than maintain a product with a limited future innovation envelope, we’ve chosen to wind the product down in a measured fashion and focus on moving customers to partner solutions that we are confident will be well-supported. This allowed us to maintain the strongest focus on our nonprofit business, on products with large and growing user bases, like Agentforce Nonprofit (formerly Nonprofit Cloud) and the Nonprofit Success Pack.

What does this change mean for me?

You may continue to use these products until your subscription term ends. At the end of your subscription term, you would no longer have access to the product, including the ability to log into the Elevate admin portal, automatically process recurring donations, export donations from Elevate, resend receipts, refund donations via Elevate, access Giving Pages, process donation in NPSP via Gift Entry or manage one-time or recurring donations from within NPSP. If you have the Salesforce core product, you can access historical donation information in NPSP if you have set up donation syncing.  Also, you may still view and refund transactions directly from your merchant gateway’s admin interfaces.

What action can I take? 

We recommend several alternative partner solutions that can provide similar functionality to Elevate.

For Stripe and Auth.net Gateways users, we recommend Classy or Donor Drive.   For users of the iATS gateway, we are recommending Brickworks.

When migrating away from Elevate, we recommend you take the following actions to deactivate Elevate:

For clients with Recurring Donations that you are going to migrate to a partner

In Elevate 

1. Go to Payments Management and click Export Payments.  This will download all Payments and Recurring Donations records from Elevate.
2. When you export all recurring donations, you will find the Gateway Payment Method ID and Gateway Customer ID fields, which you can provide to your new partner solution to complete recurring donation migration onto their platform.
3. Once the partner is ready to start processing your recurring donations:
   1. Go to Integrations and disconnect Elevate from NPSP (this will leave all Recurring Donations in NPSP in an  open status)
   2. Go to Setting and click Close All Recurring Donations, which will stop the processing of Recurring Donations by Elevate.
4. Unpublish all Giving Pages and deactivate all API Client IDs.

For clients with Recurring Donations that you are not planning to migrate

In Elevate 

1. Go to Payments Management and click Export Payments.  This will download all Payments and Recurring Donations records from Elevate.
2. Go to Settings and click Close All Recurring Donations, which will end the processing of Recurring Donations by Elevate and close the corresponding Recurring Donations in NPSP.
3. Unpublish all Giving Pages and deactivate all API Client IDs.
4. Go to Integrations and disconnect Elevate from NPSP.

For clients with no Recurring Donations 

In Elevate 

1. Go to Payments Management and click Export Payments.  This will download all Payments and Recurring Donations records from Elevate.
2. Go to Connections and disconnect Elevate from NPSP
3. Unpublish all Giving Pages and deactivate all API Client IDs.

For clients using Gift Entry in NPSP 

In NPSP 

1. Remove the Elevate component from your Gift Entry template if you use Gift Entry.

What happens if I don’t take action?

At the end of your subscription term, Elevate would have been automatically deactivated. This would of caused Elevate to be disconnected from NPSP, all Giving Pages to be unpublished, and all recurring donations to be canceled. You would have no longer be able to access the Elevate admin portal, but all Elevate donation data will still be recorded in NPSP if you have previously completed the integration.

If you have more questions, open a case with support via Salesforce Help. To view all current and past retirements, see Salesforce Product & Feature Retirements.

To read about the Salesforce approach to retirements, read our Product & Feature Retirement Philosophy.