Salesforce Error: "Insufficient Privileges VoiceCall Object unavailable" when Deploying Digital Engagement Bundle in Data Cloud

Install and Deploy Digital Engagement Bundle with Version 4.0

As a workaround, you can instead install version 4.0 of the Service bundle and then deploy the Digital Engagement data streams. 

Note: This will only create a data stream for the Conversation, Conversation Participant and Participant objects. 

To install version 4.0 of the Service data bundle you can use the following installation link:

https://login.salesforce.com/packagingSetupUI/ipLanding.app?apvId=04tWt0000001R1N

Note: If you have already installed version 5.0 of the Service bundle, you will first need to uninstall this by going to Data Cloud Setup > Salesforce CRM and clicking Uninstall for Service Cloud.

After installing version 4.0 via the installation link, complete the steps in Create Data Streams for Conversation Transcripts.

Setting up Messaging Sessions Data Stream and Data Model Object Mapping

As mentioned above, version 5.0 of the Digital Engagement Bundle includes the Messaging Session object. This object is available in orgs where the Voice Calls object is not present. If you want to ingest the Messaging Session object into Data Cloud to use in Reporting, you can follow the steps below to manually create the Messaging Session data stream and map the data stream to the Messaging Session object in the Data Cloud Data Model:

Manually create a CRM data stream for the Messaging Session object.

• Open Data Cloud in App Launcher.
• Click New on the Data Streams tab and choose Salesforce CRM.
• Click All Objects and search for Messaging Session. Click Next.
• Choose all fields that will be required in your reporting. Refer to the upcoming steps for a list of fields used in the default Data Model mappings and ensure these fields are selected at a minimum. Click Next.
• Choose Engagement as the Category and choose the Start Time field as the Event Time Field.
• Click Next. Select a Data Space and then click Deploy.

After the Data Stream is created manually, map its Data Lake Object to the Messaging Session Data Model Object.

Note: the Help documentation Sales and Service Bundle Data Mappings references the mappings that are created by Salesforce CRM data bundles. A documentation update is in progress to include the default mappings for Messaging Session and Voice Calls. Until the documentation is updated refer to the default mappings listed below.

• Open the Messaging Session data stream and click Start under Data Mapping.
• Click the Edit button under Data Model entities on the right and search for Messaging Session then click the + icon and click Done.
• The default mappings are as follows:
  • Accept Time <> Accepted DateTime
  • Channel Type <> Engagement Channel Type
  • Conversation ID <> Conversation
  • End Time <> Messaging Session End Time
  • Last Referenced Date <> Last Referenced DateTime
  • Last Viewed Date <> Last Viewed DateTime
  • Messaging Channel ID <> Engagement Channel
  • Messaging Session ID <> Messaging Session Id
  • Origin <> Origin
  • Owner ID <> Owner
  • Preview Details <> Preview Details
  • Start Time <> Messaging Session Start Time
  • Status <> Messaging Session Status
• Add these mappings and click Save & Close. Once the mappings are created the Messaging Session reports should be available in the Reports tab.