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WhatsApp Business Platform - Meta Business Account Disabled or Suspended

Fecha de publicación: Aug 18, 2025
Descripción

Meta Business Accounts that violate Advertising or Community Standards may see their account restricted and put into 'Disabled' or 'Suspended' status.

Upon restriction, you have 180 days to submit a request for review. 

Solución

To troubleshoot and confirm why your Business Account was restricted, follow the detailed steps.

  • Navigate to Meta Business Support Home
  • Within 'Account Overview', select the restricted Account
  • Locate the 'What you can do' section, that will outline the recommended steps to action.

Once completed, you can submit a request for review. Please note, this review can take up to 48 hours to be completed.

Unfortunately, Salesforce has no ability to impact decisions related to Meta Business Account or Portfolio status.

If your review is rejected, you can get further details by opening a case with Salesforce support with the following information:

  • WhatsApp Business ID
    • To find the ID of a WhatsApp Business Account, go to Business Manager > Business Settings > Accounts > WhatsApp Business Accounts. Find the account you want to use and click on it. A panel opens, with information about the account, including the ID.
  • Business Name
  • Business Verification
Recursos adicionales

In the past it has been found that the accounts were disabled or restricted because of failure to comply with WhatsApp’s Business Terms (for Spam or other impermissible communication). This could be because of high negative feedback (reports and blocks) or low engagement from users. 

To avoid future enforcement issues and maintain high quality, consider the following best practices:

  • Review opt in practices and make sure messages follow the WhatsApp Business Policy.
  • Monitor phone number and template quality and status changes by subscribing to relevant webhooks.
  • Only send messages to users who have opted into receiving messages from your business.
  • Make the messages highly personalized and useful to users. Avoid sending open-ended welcome or introductory messages.
  • Be mindful of messaging frequency; avoid sending customers too many messages a day. Be thoughtful of informational messages, optimizing for content and length.
Número del artículo de conocimiento

004461708

 
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