WhatsApp Business Platform - WhatsApp Business Account Disabled or Suspended

To troubleshoot and confirm any policy violations or why your WhatsApp Business Account was restricted, follow the detailed steps.

• Go to Business Support Home.
• Click View my accounts below the My accounts section.
• Scroll down until you see the business portfolio that the restricted WhatsApp Business account is connected to. It may say Assets restricted next to it.
• Click on the business portfolio.
• Scroll down to the WhatsApp accounts section until you see the restricted WhatsApp Business account.
• In the Available for review tab of the Activity issues section, click on the policy issue.
• Click See details next to the policy issue to view details of the violation
  • To file an appeal, select 'Request review'.

Unfortunately, Salesforce has no ability to impact decisions related to WhatsApp Business Account status or policy violations.

If your review is rejected, you can get further details by opening a case with Salesforce support with the following information:

• WhatsApp Business ID
  • • To find the ID of a WhatsApp Business Account, go to Business Manager > Business Settings > Accounts > WhatsApp Business Accounts. Find the account you want to use and click on it. A panel opens, with information about the account, including the ID.
• WhatsApp Business Account (WABA) ID
  • To find the WABAID, along with the Business Name, Verification & Account Status, navigate to Accounts > WhatsApp Accounts > Select the desired Account.
• Business Name
• Business Verification
• Account Status