Loading

Unified Knowledge Retirement Extended to June 2027

Udgivelsesdato: Apr 17, 2026
Beskrivelse

We're extending the retirement date for Unified Knowledge from its previously scheduled date of June 2026 to June 2027 (Summer ’27 release). There will be no further extensions after this date. Since your organization currently uses Unified Knowledge, we want to make sure you're aware of this updated timeline and understand your options moving forward.

 

As a replacement, we recommend using this extra time to transition to Salesforce Enterprise Knowledge, powered by Data 360. With this new solution, you can modernize your knowledge experience and unify all your organizational data. You can seamlessly integrate native Salesforce knowledge with external knowledge ingested through Data 360 connectors to create a single, comprehensive knowledge base.

 

Why are we retiring Unified Knowledge?

Salesforce is focusing on Enterprise Knowledge, which is a more robust solution for connecting and activating organizational knowledge across Salesforce Customer 360 and Agentforce. We also want to lift some of the limitations in Unified Knowledge, such as file size handling capabilities. This led us to the decision to retire Unified Knowledge, while offering our users a native Data 360 solution.

 

Løsning

What does this change mean for me?
Unified Knowledge Deprecation Timeline

The following table outlines the Unified Knowledge deprecation timeline, listing the recommended action for each milestone.

Date

Unified Knowledge Status

Data 360 Unstructured Data Connectors Support

Recommended Action

April 2026

Unified Knowledge is in a strict maintenance mode.


New customers can’t onboard the product. There will be no new sales, no renewals, and no new features. Only critical issues will be fixed. 

Data 360 unstructured data connectors support organizational content grounding by Agentforce. 


  • Google Drive (Beta)

  • Sharepoint (Beta)

  • Web Content (Crawler)

  • Web Content (Sitemap)

  • Zendesk (unstructured data, Beta)

Get ready for the coming depreciation by migrating existing content from Unified Knowledge connectors to Data 360 connectors, to leverage the additional functionalities communicated to customers as they're released.

Consult with your Salesforce Account Executive to learn about the available functionalities and the replacement feature, Enterprise Knowledge. 

May 2026 - June 2027

Unified Knowledge is in a strict maintenance mode. 


New customers can’t onboard the product. There will be no new sales, no renewals, and no new features. Only critical issues will be fixed. 

More external content functionalities become gradually available through Enterprise Knowledge.

Migrate from Unified Knowledge to Enterprise Knowledge.

Consult with your Salesforce Account Executive to learn about Enterprise Knowledge.

June 2027

Unified Knowledge is no longer available or supported. 


Knowledge articles created by Unified Knowledge remain in place.

More external content functionalities become gradually available through Enterprise Knowledge.

Migrate from United Knowledge to Enterprise Knowledge by this time.

 

Billing Considerations

Usage of certain Data 360 features impacts credit consumption. 

 

What action can I take?

As of May 2026, you can start migrating your content from a Unified Knowledge source to a Data 360 connector. To learn more, see How to migrate from Unified Knowledge to Data 360 connectors to support Agentforce grounding on organizational knowledge.

What happens if I don’t take action?

Unified Knowledge will continue to be supported until June 2027. After this date, it will no longer be available or supported. However, knowledge articles created through Unified Knowledge will remain in place. 

How do I identify affected users? 

Affected users are those consuming content ingested through Unified Knowledge, directly or by an Agentforce agent. 

If you have any questions, open a case with support via Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.

Vidensartikelnummer

005101356

 
Indlæser
Salesforce Help | Article