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Unified Knowledge Retirement Extended to June 2027

Publiseringsdato: Jun 25, 2026
Beskrivelse

We're extending the retirement date for Unified Knowledge from its previously scheduled date of June 2026 to June 2027 (Summer ’27 release). There will be no further extensions after this date. Since your organization currently uses Unified Knowledge, we want to make sure you're aware of this updated timeline and understand your options moving forward.

As a replacement, we recommend using this extra time to transition to Salesforce Enterprise Knowledge, powered by Data 360. With this new solution, you can modernize your knowledge experience and unify all your organizational data. You can seamlessly integrate native Salesforce knowledge with external knowledge ingested through Data 360 connectors to create a single, comprehensive knowledge base.

Why Is Unified Knowledge Being Retired?

Salesforce is focusing on Enterprise Knowledge, which is a more robust solution for connecting and activating organizational knowledge across Salesforce Customer 360 and Agentforce. We also want to lift some of the limitations in Unified Knowledge, such as file size handling capabilities. This led us to the decision to retire Unified Knowledge, while offering our users a native Data 360 solution.

Løsning

This section outlines the Unified Knowledge deprecation timeline, impact on your organization, billing considerations, and the steps available to prepare for migration.

What does this change mean for me?

 Your organization currently uses Unified Knowledge to ingest external content for Agentforce grounding or customer-facing knowledge. As of the dates above, Unified Knowledge is in strict maintenance mode and will be fully retired in June 2027. You must migrate to Data 360 connectors and Salesforce Enterprise Knowledge to continue using external content with Agentforce after retirement.


Unified Knowledge Deprecation Timeline

The following table outlines the Unified Knowledge deprecation timeline, listing the recommended action for each milestone.

Date

Unified Knowledge Status

Data 360 Unstructured Data Connectors Support

Recommended Action

April 2026

Unified Knowledge is in a strict maintenance mode.


New customers can’t onboard the product. There will be no new sales, no renewals, and no new features. Only critical issues will be fixed. 

Data 360 unstructured data connectors support organizational content grounding by Agentforce. 


  • Google Drive (Beta)

  • Sharepoint (Beta)

  • Web Content (Crawler)

  • Web Content (Sitemap)

  • Zendesk (unstructured data, Beta)

Get ready for the coming depreciation by migrating existing content from Unified Knowledge connectors to Data 360 connectors, to leverage the additional functionalities communicated to customers as they're released.

Consult with your Salesforce Account Executive to learn about the available functionalities and the replacement feature, Enterprise Knowledge. 

May 2026 - June 2027

Unified Knowledge is in a strict maintenance mode. 


New customers can’t onboard the product. There will be no new sales, no renewals, and no new features. Only critical issues will be fixed. 

More external content functionalities become gradually available through Enterprise Knowledge.

Migrate from Unified Knowledge to Enterprise Knowledge.

Consult with your Salesforce Account Executive to learn about Enterprise Knowledge.

June 2027

Unified Knowledge is no longer available or supported. 


Knowledge articles created by Unified Knowledge remain in place.

More external content functionalities become gradually available through Enterprise Knowledge.

Migrate from United Knowledge to Enterprise Knowledge by this time.

 

Billing Considerations

Usage of certain Data 360 features impacts Salesforce credit consumption. Review the resources below to understand billing implications before migrating.

What action can I take?

As of May 2026, you can begin migrating your content from a Unified Knowledge source to a Data 360 connector. See the migration guide linked in the Additional Resources section for detailed steps.


What happens if I don’t take action?

Unified Knowledge continues to be supported until June 2027. After this date, it is no longer available or supported. Knowledge articles created through Unified Knowledge remain in place after retirement, but the connector infrastructure will be decommissioned.

How do I identify affected users?

Affected users are those consuming content ingested through Unified Knowledge, either directly via Salesforce Help or through an Agentforce agent.
If you have questions, open a case with Salesforce Support or contact your Salesforce account team.

Knowledge-artikkelnummer

005101356

 
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Salesforce Help | Article