Order Management Administrator Accredited Professional Exam Guide

About the Order Management Administrator Accredited Professional Certification
Audience Description: Order Management Administrator Accredited Professional
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and References
Salesforce Certification Candidate Code of Conduct
Maintaining Your Certification

About the Order Management Administrator Accredited Professional Certification

The Order Management Administrator Accredited Professional certification is designed for individuals with experience implementing Order Management solutions with an industry-specific data mode. This exam is for those who want to demonstrate their skills and knowledge to design, build, and deploy solutions in the context of sample apps and real-world implementations.

Audience Description: Order Management Administrator Accredited Professional

Accredited Professional exams are intended for Salesforce Partners with access to the Partner Learning Camp training and Partner Community.

The Order Management Administrator Consultant generally has a minimum of 2-3 years of experience with skills that span the Salesforce platform. Specifically, they understand:

Salesforce Administration in Lightning Experience (Platform Administrator or Platform Administrator II certifications encouraged but not required)
Extending platform capabilities with clicks not code (Platform App Builder certification encouraged but not required)
Data Management: Create and access objects, set organization-wide defaults, use sharing capabilities, control access to objects and fields
Process Automation with Flow Builder and Process Builder
Knowledge of Salesforce core architecture and available platform features
Best practices within the Order Management discipline
Basic B2C Commerce background around placing orders

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Order Management Administrator Accredited Professional Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Order Management Administrator Accredited Professional Exam:

Content: 60 multiple-choice questions and up to five unscored questions
Time allotted to complete the exam: 90 minutes
Passing score: 67%
Version: Exam questions align to the Summer ‘24 release.
Registration fee: US$150, JPY 20,000, plus applicable taxes as required per local law
Retake fee: US$150, JPY 20,000, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Order Management Administrator Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Order Management Basics: 17%

Position Order Management. Avoid difficult situations like Order Management competes and advocate the value proposition of residing on top of a Salesforce core architecture.
Articulate the extensible platform nature of Order Management and the business value proposition of it residing on the Salesforce core architecture. Articulate the notion of being able to work with third party systems while using extensions of our platform available to all products.

Process Automation and Integrations: 27%

Demonstrate your knowledge of Order Management's ability to produce business value and integrate with external systems using clicks not code.
Navigate the Order Management overarching process and carry out the procedures needed to connect nodes that drive resulting business value.

Deployment and Debugging: 17%

Demonstrate understanding of deployment options available and the deployment life-cycle including all supporting objects and their related configuration.
Create an Order Management process from scratch leveraging previously set up data and access the runtime as a User.

Data Model: 25%

Demonstrate knowledge of the key objects involved in Order Management including Order, Order Summary, Fulfillment Orders, Return Orders.
Know how to establish an integration with B2C Commerce or another commerce system and trace key pieces of data including any custom attributes.

User Experience and Customization: 8%

Leverage platform features such as Lightning UI to enhance staff experiences.
Customize the UX (user experience) for Users and Managers with clicks not code using Lightning Page Editor, Report Builder and out-of-box components.

Advanced Topics: 6%

Diagnose and address issues with configuration which are hindering launch.
Troubleshoot configuration problems that prevent or hinder successful operation of the Order Management overarching process and explain how the various integrations in the process work.

Recommended Training and References

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

Maintaining Your Salesforce Certification

There's no required maintenance for the Order Management Administrator Accredited Professional certification at this time. Continued learning is encouraged through the Trailblazer Community, Trailhead, and Trailhead Academy.

Bookmark these useful resources for maintaining your certifications.

Order Management Administrator Accredited Professional Exam Guide

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