Public Sector Solutions Accredited Professional Exam Guide

About the Public Sector Solutions Accredited Professional Certification
Audience Description: Public Sector Solutions Accredited Professional
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and References
Salesforce Certification Candidate Code of Conduct
Maintaining Your Certification

About the Public Sector Solutions Accredited Professional Certification

The Public Sector Solutions Accredited Professional is designed for individuals who architect, drive, and deliver business value using Public Sector Solutions. Designing, planning, and delivering business value requires specific and related knowledge across select products, including but not limited to OmniStudio, Service Cloud, License and Permit Management, Inspections Management, Grants Management, Employee Experience Management, and Emergency Program Management. This exam is for those who want to demonstrate their skills and knowledge in designing, planning, and delivering solutions that meet customer business requirements and contribute to customer success.

This certification validates that a Public Sector Technical Consultant is implementation ready and can provide guidance across the Public Sector Solutions portfolio. The technical consultant can create solutions that generate business value for customers, including:

Business: Demonstrating business leadership by guiding organizations on a Public Sector Solutions journey emphasizing differentiated customer experiences
Implementation: Driving successful outcomes by leveraging Public Sector Solutions implementation considerations and best practices
Technical: Providing technical leadership by selecting the appropriate Public Sector Solutions product features that best align with a company’s vision and business value goals

Audience Description: Public Sector Solutions Accredited Professional

Accredited Professional exams are intended for Salesforce Partners with access to the Partner Learning Camp training and Partner Community.

The Public Sector Solutions AP designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions that optimize the Public Sector Solutions functionality and can lead the implementation of these solutions within a customer organization. The consultant has both industry experience and expertise in Salesforce applications, including the knowledge needed to guide implementation teams through Public Sector Solutions integration best practices and testing scenarios.

The Public Sector Solutions AP has skills that sit on a broad spectrum of technical and functional expertise, this person is above all, a facilitator, driver, validator, and communicator. Their technical and first-hand delivery knowledge should be used to the benefit of proposed solutions. And this knowledge serves to help translate requirements to technical detail, and back again, to ensure all stakeholders and responsible parties are aligned with expectations, requirements, deliverables, risks, and alternatives. The Public Sector Solutions AP generally has three to five years of experience as a Salesforce consultant with working knowledge of the following topics:

Bridging business needs and technical implementations to realize business value for the customer
Overseeing and managing technical implementation projects
Identifying the role of third-party systems within a customer’s processes and data needs
Translating solution architecture technical details to a business audience
Supporting the overall vision for the business solutions
Informing customers and implementation teams about best practices and considerations
Driving customer experience solutions via prioritized use cases and confirmed customer success criteria
Creating a common language describing Public Sector Solutions use cases and their successful implementation
Designing end-state solution architectures while providing the customer options and a phased approach to reach that end state
Guiding implementation teams through Public Sector Solutions integration best practices and testing scenarios
Guiding organizations on Salesforce solutions best practices
Communicating design to a governance body and defending the design decisions

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Public Sector Solutions Accredited Professional Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Public Sector Solutions Accredited Professional exam:

Content: 50 multiple-choice/multiple-select questions
Time allotted to complete the exam: 75 minutes
Passing score: 70%
Version: Exam questions align to the Summer '24 release
Registration fee: USD 150, JPY 20,000, plus applicable taxes as required per local law
Retake fee: USD 150, JPY 20,000, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online environment. Click here for information on scheduling an exam.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None

Exam Outline

The Public Sector Solutions Accredited Professional exam measures a candidate’s knowledge and skills related to the following objectives.

Public Sector Solutions - Product-Specific Systems Knowledge: 45%

Document and articulate the business needs, value, and vision of the customer to support their desired business outcomes.
Given the business requirements related to Licenses and Permits, configure the components to manage the lifecycle for internal and external users.
Given the business requirements related to managing Inspections Management, configure the components required to manage the process and outcomes.
Given a set of business use cases related to implementing grants management, conduct the initial setup and configuration of Grants Management.
Given the requirements to manage Employee Experience Management, identify the PSS packages to be configured and deployed to meet the requirements.
Given a process and requirements, identify repeatable decisions and how they can be built to determine an appropriate use case for the BRE.
Given requirements to save data from physical documents, assess the need for document processing capabilities and whether to use IDA or IDA/IFR.
Given a business process and set of requirements recommend and implement eSignature technologies.
Given requirements related to reporting/analytics, evaluate the needs and recommend the appropriate option, Standard Reporting or CRM Analytics.
Identify the PSS components that can be configured and deployed to meet the business requirement related to managing an Emergency Response.

Public Sector Solution Product Configuration: 36%

Given a set of business requirements, identify the appropriate Omnistudio components that can accomplish those requirements most effectively.
Given a set of business requirements, identify the appropriate Service Cloud components to provide based on business requirements.
Given business requirements for a digital customer experience, select the correct PSS digital experience offering to meet business requirements.
Given a repeatable set of business logic, define the correct expression set and logical relationships to select and implement the automation tool.
Given a business scenario, define the correct steps and tools required to set up an org for Public Sector Solutions.
Given a set of business requirements, identify when and how to use action plans to meet those requirements.

Public Sector Solutions Implementation Strategies and Best Practices: 19%

Given an implementation project scenario and business requirements, recommend the best approach to discover and design the optimal solution.
Given an implementation project scenario, design and document the PSS solution highlighting solution implementation best practices.
Given a scenario, recommend approaches and techniques to leverage, and expand upon, the PSS data model.
Given a business process, implement the appropriate data sharing and role management solution.
Given a set of business data requirements, design data management strategy and process to ensure high data quality and a seamless integration.
Given a customer scenario, map and document the business process, personas, and requirements.
Given a set of business requirements using public sector solutions, identify the necessary actions to ensure the solution is secure and can scale.

Recommended Training and References

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

Maintaining Your Salesforce Certification

There's no required maintenance for the Public Sector Solutions Accredited Professional certification at this time. Continued learning is encouraged through the Trailblazer Community, Trailhead, and Trailhead Academy.

Bookmark these useful resources for maintaining your certifications.

Public Sector Solutions Accredited Professional Exam Guide

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