Salesforce Certification Exam Reschedule and Cancellation Policy

Learn more about the policies for rescheduling and canceling a Salesforce exam that has been registered for either onsite or online. Then, get step-by-step instructions on how to reschedule or cancel your exam.

Table of Contents

Testing Center (Onsite) Exam Reschedule and Cancellation Policy
Online Exam Reschedule and Cancellation Policy
Exceptions to the Reschedule and Cancellation Policy
How to Reschedule Your Exam
How to Cancel Your Exam

Testing Center (Onsite) Exam Reschedule and Cancellation Policy

You may reschedule or cancel your testing center registration with a minimum of 48 hours advance notice of the scheduled start time of your exam. Please note: 48 hours is not two business days; it is 48 hours prior to the scheduled exam start time.

Reschedules and cancellations more than 48 hours before your exam start time can be completed through your test taker account in Pearson free of charge. 

If you do not complete the exam at the scheduled time and did not contact the Salesforce Help team in advance of your exam start date and time, you will be considered a no-show and charged the full exam fee.

Online Exam Reschedule and Cancellation Policy

You may reschedule or cancel your online proctored registration with a minimum of 24 hours advance notice of the scheduled exam start time. Please note that 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time.

Reschedules and cancellations more than 24 hours can be completed through your test taker account in Pearson VUE free of charge. 

NOTE: For the Certified Technical Architect Certification, please contact the Salesforce Help team for details on the reschedule or cancellation policy for this certification which differs from the above multiple-choice exam policy. This policy will also be sent to anyone who has registered for these exams.

If you do not complete the exam at the scheduled time and did not contact the Salesforce Help team in advance of your exam start date and time, you will be considered a no-show and charged the full exam fee.

Exceptions to the Reschedule and Cancellation Policy

Exceptions to the exam Cancellation and Rescheduling policy are listed below. You will need to submit a case with Salesforce Help for assistance if you meet one of these conditions. Supporting documentation is required for these exceptions (i.e., doctor’s note, funeral note, etc.).

• Inclement weather prevents travel to the testing location
• Death in the immediate family
• Hospitalization or illness (with doctor information)
  
  
  

How to Reschedule Your Exam

The following is the step-by-step process to reschedule your Salesforce certification exam:

1. Login to your Trailblazer profile on Trailhead Academy.
   
   
2. On the Upcoming section of the homepage, locate the exam you wish to reschedule.
   
   
3. Select the exam and you will be taken to your appointment confirmation page.
   
   
4. On your appointment confirmation page, select the Modify Registration button.
   
   
5. When you select the Modify Registration button you will be taken to Pearson VUE. On the Pearson screen you will have the option to reschedule or cancel your exam.
   
   
6. Follow the prompts, including confirming your time zone and changing your exam’s scheduled date and time within the Pearson system, to reschedule your exam.
   
   
7. Once your registration has been rescheduled, you will receive an email confirmation to your email address linked to your Trailblazer profile. 
   
   
   

How to Cancel Your Exam

The following is the step-by-step process to cancel your Salesforce certification exam’s registration:

1. Login to your Trailblazer profile on Trailhead Academy.
   
   
2. On the Upcoming section of the homepage, locate the exam you wish to cancel.
   
   
3. Select the exam and you will be taken to your appointment confirmation page.
   
   
4. On your appointment confirmation page, select the Modify Registration button.
   
   
5. When you select the Modify Registration button you will be taken to Pearson VUE. On the Pearson VUE screen you will have the option to reschedule or cancel your exam.
   
   
6. Follow the prompts within the Pearson system to cancel your exam.
   
   
7. If you paid with a credit card, please allow seven (7) business days for a refund. If you paid with a voucher, your voucher will be reinstated per the original voucher terms and conditions.
   
   
8. Once your registration has been canceled, you will receive an email confirmation to your email address linked to your Trailblazer profile.