Salesforce Certified Agentforce Specialist Exam Guide

About the Salesforce Certified Agentforce Specialist Exam
Audience Description: Salesforce Certified Agentforce Specialist
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and Resources
Salesforce Certification Candidate Code of Conduct
Maintaining Your Salesforce Certification

About the Salesforce Certified Agentforce Specialist Exam

The Salesforce Certified Agentforce Specialist Exam is designed for individuals who are responsible for managing Agentforce within their organizations. This exam validates a candidate’s expertise in building and customizing AI agents, engineering effective prompts, integrating relevant data sources, and managing the agent development lifecycle. Candidates for the Salesforce Certified Agentforce Specialist Exam demonstrate a strong understanding of AI agent capabilities and how to implement Agentforce to drive business success.

Audience Description: Salesforce Certified Agentforce Specialist

Salesforce Certified Agentforce Specialist candidates are proficient in configuring and managing AI agents on Agentforce, and have a comprehensive understanding of Salesforce Platform configuration. They are skilled in aligning agents to business use cases, and understand how to use Agentforce tools and capabilities to deliver personalized, context-aware AI agent interactions.

The Salesforce Certified Agentforce Specialist Exam is for individuals who want to demonstrate knowledge, skills, or experience in the following areas.

Engaging stakeholders in discussions on Agentforce, and identifying opportunities and challenges for Agentforce-driven business improvements
Designing and configuring AI agents by using standard topics, custom topics, standard agent actions, and custom agent actions
Identifying appropriate use cases for Prompt Builder, managing prompt templates, and understanding grounding techniques
Using Agentforce Data Library to enhance agent response accuracy and personalize interactions
Understanding how Data Cloud retrievers ground agent responses with structured and unstructured data
Understanding the deployment lifecycle, including testing AI agents using Agentforce Testing Center and deploying them from sandbox to production
Monitoring agent adoption and ensuring user security
Understanding interoperability with Model Context Protocol (MCP), agent-to-agent communication, and the Agent API

Successful candidates will demonstrate their ability to leverage Agentforce to enhance business processes and empower teams to work more efficiently. Successful candidates can create custom agents with prebuilt skills for various departments, integrate AI agents with existing systems, and leverage Agentforce tools and best practices to ensure accurate and contextually relevant interactions.

A candidate for this certification is not expected to:

Have extensive knowledge of configuring and fine-tuning large language models (LLMs).
Understand the basics of coding languages such as Apex or Python.
Possess expertise in external AI tools.
Understand transformer architecture.
Perform return on investment (ROI) calculations.
Understand white space analysis.
Have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Agentforce Specialist Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Agentforce Specialist Exam.

Content: 60 multiple-choice questions and up to five unscored questions
Time allotted to complete the exam: 105 minutes
Passing score: 73%
Version: Exam questions align to the Summer ’25 Release.
Registration fee: US$200, JPY¥30,000, plus applicable taxes as required per local law
Retake fee: US$100, JPY¥30,000, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Agentforce Specialist Exam measures a candidate’s knowledge and skills related to the following objectives.

AI Agents: 35%

Given a use case, manage deterministic behavior for the agent using filters and variables.
Explain how an agent works and how the reasoning engine powers Agentforce.
Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions based on agent types.
Explain how to manage Agentforce security, including the concept of the Agent User and how it applies to an Employee Agent, Service Agent, or Sales Agent.
Given a scenario, identify when to use an Employee agent, Service agent, or Sales agent.
Explain the process for connecting agents to various channels such as digital experience, email, and Slack.

Prompt Engineering: 20%

Given business requirements, identify when it's appropriate to use Prompt Builder.
Identify the right user roles to manage and execute prompt templates.
Identify the considerations for creating a prompt template using field generation and flex types.
Given a scenario, identify the appropriate grounding technique.
Explain the process for creating, activating, and executing prompt templates.
Explain how to use best practices for writing effective prompts.

Data Cloud for Agentforce: 20%

Explain the considerations of Agentforce Data Library and its types.
Given a scenario, improve an agent’s response with unstructured data using chunking and indexing.
Identify the considerations for retrievers in Data Cloud such as individual and ensemble.
Given a scenario, identify the considerations for search type such as keyword, vector, and hybrid.

Development Lifecycle: 20%

Given a scenario, test an agent using Agentforce Testing Center.
Identify the considerations for deploying an agent from sandbox to production.
Explain the process for managing and monitoring agent adoption.

Multi-Agent Interoperability: 5%

Explain the purpose of Model Context Protocol (MCP) and its use cases.
Explain the purpose of agent to agent protocol.
Given a scenario, identify when it's appropriate to use Agent API.

Recommended Training and Resources

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

Cert Prep: Agentforce Specialist
Earn Agentblazer Status to help prepare for your exam.

The certifications recommended (not required) for this exam include:

Salesforce Certified Platform Administrator
- The Salesforce Certified Platform Administrator certification is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.
Salesforce Certified Platform App Builder
- The Salesforce Certified Platform App Builder certification is designed for those who can demonstrate skills and knowledge in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform.

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce Certification is always being up to date on new product releases. You'll be required to complete the Salesforce Certified Agentforce Specialist certification maintenance module on Trailhead once a year.

Don’t let your hard-earned certification expire! If you don't complete all maintenance requirements by the due date, your certification will expire.

Bookmark these useful resources for maintaining your certifications.