Salesforce Certified Education Cloud Consultant Exam Guide

About the Salesforce Certified Education Cloud Consultant Exam
Audience Description: Salesforce Certified Education Cloud Consultant
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and Resources
Salesforce Certification Candidate Code of Conduct
Maintaining Your Salesforce Certification

About the Salesforce Certified Education Cloud Consultant Exam

The Salesforce Certified Education Cloud Consultant program is designed for consultants who have experience implementing Salesforce for Education solutions. The Salesforce Certified Education Cloud Consultant is able to successfully design and implement Salesforce for Education solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Audience Description: Salesforce Certified Education Cloud Consultant

A Salesforce Certified Education Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce for Education. The candidate has experience designing solutions that optimize Education Cloud functionality and can lead the implementation of these solutions within the education industry. The candidate has experience consulting within the education industry and has expertise in Salesforce applications, including the knowledge needed to implement multiple applications in common customer scenarios.

The successful candidate has experience with common consulting practices such as solution design, problem solving, troubleshooting common technical and design challenges, facilitation skills, requirements gathering, application of best practices, ability to manage project timelines and deliverables, and implementation methodologies.

Salesforce Certified Education Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants, with a specialty in Education Cloud. The Salesforce Certified Education Cloud Consultant has the following experience.

2+ years of Salesforce Platform experience
1+ years of Salesforce implementation experience in the education industry
Implemented and supported at least one project involving Education Cloud
Partner or consultant experience is recommended

In addition, the Salesforce Certified Education Cloud Consultant has the following skills.

Experience managing implementation projects within the education industry
Strong analytical and problem-solving skills
Solid understanding of internet technologies and cloud computing
Solid understanding of data management and database concepts
Fundamental understanding of common integrations
Familiarity with governance and change management concepts
Familiarity with students lifecycles and institution operations
Familiarity with the software development lifecycle
Understanding of Salesforce environment strategy and how to build incrementally
Familiarity with Salesforce for Education product line

The Salesforce Certified Education Cloud Consultant also has demonstrated the following abilities.

Install, configure, and customize Salesforce Education Cloud solutions such as Education Cloud and managed packages (EDA, Admissions Connect, Student Success Hub, etc).
Ability to evaluate and recommend appropriate Salesforce products as part of solution design (for example Sales Cloud, Service Cloud, Marketing Cloud, Account Engagement, CRM Analytics, and Experience Cloud).
Ensure seamless operational continuity between core products and Education Cloud.
Understand considerations, product compatibility, and the application of best practices.
Discuss integration implications and migrate data into an Education Cloud instance.
Ability to evaluate third-party Salesforce applications for use in an Education Cloud implementation.
Understand Salesforce license types.
Understand Community open-source solutions.

A candidate for this exam may need assistance with:

Architecting an integration solution
Implementing Marketing Cloud and Account Engagement
Implementing Experience Cloud
Implementing Einstein and CRM Analytics
Performing advanced data management tasks
Advanced understanding of large data volume considerations and solutions

A candidate for this exam is not expected to know or do:

Custom code (Apex) development
Training curriculum development and delivery
Consultant-level certification of Marketing Cloud, Einstein, CRM Analytics, Account Engagement, Experience Cloud, and Nonprofit Cloud

Typical job roles of a Salesforce Certified Education Cloud Consultant candidate may include:

Business analyst
Consultant
Application/solution/technical architect
Developer
Project manager
System analyst

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Education Cloud Consultant Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Education Cloud Consultant Exam.

Content: 60 multiple-choice questions and up to five non-scored questions
Time allotted to complete the exam: 105 minutes
Passing score: 67%
Version: Exam questions align to the Winter '24 release
Registration fee: US$200, JPY 30,000, plus applicable taxes as required per local law
Retake fee: US$100, JPY 30,000, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: Salesforce Certified Platform Administrator Certification

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Education Cloud Consultant Exam measures a candidate’s knowledge and skills related to the following objectives.

Domain Expertise: 18%

Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations).
Explain the Education Cloud solution for K-12 customers.

Education Cloud Configuration: 22%

Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features.
Install and configure Salesforce for Education solutions.

Implementation Strategies and Best Practices: 18%

Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize).
Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success.

Solution Design: 19%

Evaluate the similarities, differences, and relationships between Salesforce for Education solutions account model considerations and standard Salesforce Account-Contact data models.
Design an appropriate and scalable solution for education customers.
Locate community and open-source solutions and resources.
Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications.

Integration and Data Management: 16%

Evaluate integration considerations for connecting systems in an Education Cloud implementation.
Explain data management considerations (data usage, forecasting, large data volumes, migrations in Education Cloud).

Analytics: 7%

Distinguish between reporting solutions in Education Cloud.
Demonstrate when a data analytics solution is appropriate.

Recommended Training and Resources

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce certification is always being up to date on new product releases (updates). You'll be required to complete the Salesforce Platform Administrator certification maintenance modules on Trailhead once a year.

Don’t let your hard-earned certification expire! If you don't complete all maintenance requirements by the due date, your certification will expire.

Bookmark these useful resources for maintaining your certifications.

Salesforce Certified Education Cloud Consultant Exam Guide

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