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Salesforce Certified Experience Cloud Consultant Exam Guide

Contents

About the Salesforce Certified Experience Cloud Consultant Exam
Audience Description: Salesforce Certified Experience Cloud Consultant
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and Resources
Salesforce Certification Candidate Code of Conduct
Maintaining Your Salesforce Certification

 

About the Salesforce Certified Experience Cloud Consultant Exam

The Salesforce Experience Cloud Consultant program is designed for consultants who have experience implementing and consulting on the Salesforce Experience applications in a customer-facing role. The Salesforce Experience Cloud Consultant Exam is for individuals who want to demonstrate their skills and knowledge in designing, configuring, building, and implementing Salesforce Experience applications, using the declarative customization capabilities of the Experience platform.

The Salesforce Experience Cloud Consultant is able to meet customer business requirements that are maintainable and scalable, and contribute to long-term customer success. The certification is relevant to customers, partners, employees, and anyone interested in demonstrating competence with Experience Cloud. In order to qualify to take the Salesforce Experience Cloud Consultant Exam, candidates must have earned the Salesforce Certified Platform Administrator certification.

 

Audience Description: Salesforce Certified Experience Cloud Consultant

The Salesforce Certified Experience Cloud Consultant has experience using the Salesforce Experience applications. The Salesforce Certified Experience Cloud Consultant is also able to troubleshoot and solve platform issues.

The Salesforce Certified Experience Cloud Consultant should have 6 months of hands-on experience administering or developing on the Salesforce Experience Cloud platform. The Salesforce Certified Experience Cloud Consultant possesses facilitation and consultative skills at a technical level. The candidate may work internally as an employee or as a consultant. Typical job roles include:

  • Consultant/Senior Consultant
  • Solution Architect
  • Delivery Manager/Director
  • Business Analyst,Business Consultant, or Functional Architect
  • Salesforce Developer
  • Technical Architect
  • Experience Designers
  • Experience Cloud Site Manager or Engagement Manager
  • Salesforce Administrator

The Salesforce Certified Experience Cloud Consultant candidate has the experience, skills, knowledge, and ability to:

  • Enable Digital Experiences.
  • Identify the right template for a given use case.
  • Select the correct external user license.
  • Apply branding and design pages inside Experience Builder.
  • Personalize the Experience for different audiences.
  • Create and manage Topics.
  • Assign Knowledge Articles to Topics (including via Data Category)
  • Set the right User Visibility for a given use case.
  • Understand declarative sharing options.
  • Create sharing sets.
  • Create and provision external users.
  • Configure self-registration.
  • Configure Social Sign-On.
  • Understand Experience role best practices.
  • Set up external accounts and external account relationships.
  • Set up channel sales (PRM).
  • Incorporate Salesforce CMS (Content Management System) content into an Experience.
  • Set up reputation levels and gamification.
  • Measure adoption and engagement for Experience users.
  • Analyze usage (page views, etc.).
  • Make reports and dashboards accessible in Experience.
  • Configure Experience Builder components.
  • Configure Workspaces.
  • Describe how to create a public site.
  • Understand migration of Experiences between environments.
  • Describe Article Channels.
  • Knowledge of support and ticketing capabilities in Experiences.
  • Understanding the out of the box capabilities and limitations and when to customize.

A candidate for this exam will likely need assistance with:

  • Configuring Single Sign-on in Experiences.
  • Describing the capabilities and limitations of custom domains.
  • Employing Change Management best practices for an Experience.
  • Configuring SEO.
  • Setting up Person accounts.
  • Describing design decisions for Single vs Multiple Experiences.

A candidate for this exam is not expected to know or do the following:

  • Detailed SEO knowledge
  • Implementation of Knowledge
  • Expertise in Service Cloud
  • Develop HTML and CSS
  • Visual or interaction design
  • Training of users
  • Organizational change management

 

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Experience Cloud Consultant Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam. 

 

About the Exam

Here are details about the Salesforce Experience Cloud Consultant Exam.

  • Content: 60 multiple-choice/multiple-select questions and up to five unscored questions
  • Time allotted to complete the exam: 105 minutes 
  • Passing score: 65%
  • Version: Exam questions align to the Winter '23 release
  • Registration fee: US$200, JPY 30,000, plus applicable taxes as required per local law
  • Retake fee: US$100, JPY 30,000, plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here. 
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: Salesforce Certified Platform Administrator Certification

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result. 

 

Exam Outline

The Salesforce Certified Experience Cloud Consultant Exam measures a candidate’s knowledge and skills related to the following objectives. 
 

Experience Cloud Basics: 8%
  • Illustrate the reasons for creating or utilizing an Experience for a specific use case.
  • Identify most common personas for Experience Cloud.
  • Assess the common types of external accounts and how they are used in an Experience.
  • Apply features and functions of Workspaces for building an Experience.

 

Sharing, Visibility, and Licensing: 17%
  • Given a scenario, set the correct user visibility in an Experience.
  • Given a scenario, set the correct object visibility in an Experience.
  • Recommend the Declarative Sharing options that could be leveraged for an Experience.
  • Given a scenario, implement external account relationships for an Experience.
  • Given a set of requirements, evaluate which external license type(s) to use.
  • Given a scenario, determine a security model based on an Experience use case.
  • Describe roles for external users.

 

Branding, Personalization, and Content: 15%
  • Modify an experience within the Experience Builder.
  • Explain the capabilities of Search within an Experience.
  • Implement Salesforce CMS content into an Experience.
  • Given a scenario, make articles visible or accessible in an Experience.

 

Templates and Themes: 10%
  • Given a scenario, select the appropriate theme for an Experience.
  • Given a scenario, identify the right Template for the Experience.
  • Apply packaging, exporting, and importing a template.
  • Assess the use of lightning bolts in Experiences.

 

User Creation and Authentication: 13%
  • Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.
  • Given a scenario, determine how to properly set up a user for an Experience.
  • Describe options for Single Sign-On.
  • Apply the steps for enabling partner and customer users for Experiences.
  • Identify how to grant users access to an Experience.

 

Adoption and Analytics: 5%
  • Apply the steps to set up Experience dashboards and insights.
  • Analyze and apply Experience Moderation features.
  • Given a scenario, employ fundamental best practices for adoption and engagement.

 

Administration, Setup, and Configuration: 25%
  • Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
  • Describe the capabilities of different Experience deployments and migrations.
  • Describe how to enable and activate an Experience.
  • Given a scenario, recommend and implement Delegated External User administration.
  • Determine the steps to build a public Experience.
  • Determine steps to configure and set up Topics.
  • Apply ticketing and Service Cloud capabilities for Experience Cloud.

 

Customization Considerations and Limitations: 7%
  • Explain limitations across all Experiences.

 

Recommended Training and Resources

We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this exam guide. 

The self-study materials recommended for this exam include:

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

 

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

 

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce certification is always being up to date on new product releases. You'll be required to complete the Salesforce Certified Platform Administrator certification maintenance module on Trailhead once a year.

Don’t let your hard-earned certification expire! If you don't complete all maintenance requirements by the due date, your certification will expire.

Bookmark these useful resources for maintaining your certifications.

 
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